Customer Service Advisor - Basque Market WP01

- Temporary contract of 39 hours with rotating shifts from Monday to Sunday, from 8:00 AM to 5:00 PM or from 11:00 AM to 8:00 PM
- Office in an excellent location in Barcelona or Malaga
- Salary: 19,600 euros gross + up to 1,200 euros gross in bonus per year
- Full paid training about the company and the project you will work on
- Professional development program and specialized courses

Customer Service Advisor - Basque Market WP01

Job Description

Ready to take the next big step? We are the global leader in technology and services that powers the brands of the future. We help well-known brands—the ones you use every day—improve their businesses with integrated technology and solutions in more than 70 countries.

If you are looking to grow, as a Customer Service Advisor in Barcelona (on-site), you will join our innovative team, who drive the brands of the future in e-commerce.

As a Customer Service Advisor on our team, you will:

- Handle and manage first-level user inquiries received via the client's app by email
- Log contact details in contact management systems to provide a response and resolution within the SLA
- Maintain knowledge of the service and product, as well as the skills related to specific applications for individual customers.

We welcome people who change the game, people with diverse backgrounds, who are curious and eager to learn. Your natural talent for helping others and going the extra mile beyond WOW for our clients will fit perfectly with what we do and who we are.

We will make a good team if you:

- Are bilingual in Basque and Spanish
- Preferably have experience in customer service and handling inquiries
- Are comfortable using a computer and office tools, CRM, etc.
- Are empathetic and eager to work and learn in a dynamic environment
- Are responsible and have strong communication and organizational skills.

Don't meet every single requirement? We are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can learn and grow professionally. If you think you don't meet all the requirements in this job description, we still encourage you to apply. We will do our best to find the right position for you, whether it's this one or a future one.

At Concentrix, we invest in those who change the game because we know that when our people thrive, our clients and their customers thrive.

If this sounds like the perfect next step in your professional career, we want to hear from you. Apply today and discover why more than 440,000 game-changers around the world consider Concentrix their «preferred employer».

We are an equal opportunity employer

We are committed to offering equal employment opportunities to all candidates and creating a work environment free from discrimination and harassment. All our hiring practices are based on business needs, job requirements, and qualifications, without regard to gender identity, age, religion, ethnic origin, family or parental status, or any other classification protected by applicable law.

ESP Barcelona - C/ de la Selva de Mar, 129

Basque, Spanish (Required)

Full time2027-03-07