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88,000+ live jobsOn-site in Barcelona·Full-time·Added 10 months ago
This job was published 10 months ago
185 open roles
€23,280 a year
Gross, as stated in the ad.
About €1,560 a month after tax.
Full-time hours
Per the ad.
Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work in English
English is required, per the ad.
Dutch
The ad asks for Dutch, or counts it in your favour.
Work on-site in Barcelona
No relocation package mentioned.
We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.
In this role, we offer benefits that help support your unique lifestyle:
- 39 hours/week full-time Monday to Friday 08:00 to 17:00
- Salary 23.280 euros gross/year + up to 1200 euros gross/year in bonus
- Central location in Barcelona
- Bring-a-friend (referral) bonus opportunities
- Full paid training on the company and the project you'll be working on
- Career development programs and specialized courses
Experience the best version of you!
At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."
In everything we do, we believe in doing right by and for people - our clients, their customers, our people, our community, and our planet.
As a Customer Service Representative on our team, you will:
- Take incoming customer contacts (via telephone, email, chat other automated alerts) and solve users' demands
- Log call details onto call management systems and provide response and resolution within SLA
- Maintain service and product knowledge and expertise
-Escalate potential service issues
- Guide customers through the claims process
- Monitor and report on customer service performance
- Keep up to date with all the latest products, processes and policy changes
Ready to ditch the ordinary and embrace the extraordinary? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.
If you're looking to grow and be inspired, as a Customer Service Representative in Barcelona or Valencia (On-site), you will be part of our team of game-changers who are powering the brands of the future in the automotive industry.
This is a great opportunity to experience the power of what's next and develop "friends for life" at the same time. We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
- Are proficient or bilingual in Dutch plus an advanced level English
- Have good disposition to work in a customer service environment
- Have customer care skills - ability to listen to and understand the customers' need
- Can take ownership of, and progress calls to resolution or to escalate call to resolution
It will be a plus if you have:
- Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration
Don't meet every requirement? No worries. We're dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this one or another role.
ESP Barcelona - C/ de la Selva de Mar, 129
Dutch (Required)
Full time
Apply through the 'Apply' button on the individual job posting, then watch your inbox: after applying you are invited by email to timed language or competency tests in Harver, Concentrix's virtual assessment tool. Concentrix does not publish what follows the assessment A task to do
Concentrix is a global leader in customer experience (CX) solutions and technology, providing customer service, sales, marketing, and back-office support to major brands across industries such as technology, retail, banking, and hospitality. With over 300,000 employees worldwide and operations in more than 70 countries, the company is one of the largest BPO providers in the world, headquartered in Tempe, Arizona, USA.
In Spain, Concentrix operates major hubs in Barcelona and other cities, employing thousands of multilingual professionals to serve international clients. The company is a top destination for expats and international hires due to its high demand for native-level speakers of German, French, Dutch, Swedish, Norwegian, Finnish, Polish, and other languages. Work culture emphasizes hybrid and on-site roles, with opportunities for career growth in sales, customer service, and technical support, making it an attractive entry point for those relocating to Spain.
Concentrix is an equal opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
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Concentrix · Barcelona
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