Customer Care (Italian)

• Permanent contract.

• Full time, 40-hour work week.

• Hybrid work options. Balance your work week with remote work days to maintain a good balance between your professional and personal life.

• Professional challenges in a dynamic and continuous learning environment.

• Being part of a dynamic team with a very good working atmosphere.

• Position with possibilities for professional evolution and growth.

• Welcome Pack.

• 23 working days of vacation.

• Intensive working hours in August and the second half of July.

• Free breakfast on Tuesdays at the office.

• Group health insurance with Asisa. We have an agreement with the company, where you will pay less for your health insurance if you wish to sign up.

• Flexible compensation through Cobee, a flexible benefits program, to be used for dining, public transport, training, and childcare vouchers.

• Budget for training and team building activities.

• Professional career and salary in accordance with your potential, reviewable based on your performance.

• CoverDay. A very cool day of socializing with the WHOLE team.

• A very dynamic, stimulating, and multicultural professional environment: Our team is composed of more than 10 nationalities.

• Enjoy the best views of the cathedral from the office balcony.

The Hospitality Italy team is key to building lasting relationships with our customers and ensuring they get the most out of CoverManager. Your mission will be to accompany restaurants in their day-to-day operations, understand their needs, and offer solutions that improve their experience, reinforce their trust, and contribute to their loyalty.

You will be a point of reference for our customers in Italy, helping them derive value from our technology and turning every interaction into an opportunity to improve service and strengthen the business.

How will we measure success?

• At 30 days: know the product, internal processes, and the assigned customer portfolio; understand the main needs of the Italian market and progressively manage routine inquiries autonomously.

• At 90 days: autonomously manage customer needs, contribute to improving their satisfaction and loyalty, identify growth opportunities, and demonstrate a positive impact on service quality and market results.

🤝 Better together **- Your team**

You will be part of the Customer Care team, working closely with the rest of the Hospitality team and with other areas of the company.

You will be a fundamental link between our customers in Italy and our internal teams, conveying their needs, sharing feedback, and facilitating the necessary coordination to offer an excellent experience.

We believe that the best results are achieved by working together, sharing knowledge, and acting with closeness, responsibility, and customer orientation. Your contribution will help the team continue to grow and help CoverManager continue to consolidate its presence in the Italian market.

• Provide quality service and support to customers who are part of the loyalty program, acting with professional, close, and consistent treatment in line with brand standards.

• Actively contribute to increasing the average customer ticket and meet the individual retention and loyalty objectives established by the company.

• Execute daily operational tasks with precision related to data management, incident logging, and processing specific requests from Loyalty customers.

• Collaborate with the team to ensure correct customer implementation and follow-up.

• Report incidents, suggestions, and improvement opportunities to the Hospitality RoW Leader to drive continuous service improvement.

• Immediate start.