Customer Support Specialist

What is important to us:
- Upper Intermediate / Advanced English (B2+), both spoken and written;
- Readiness to work night shifts (~6 per month) from 23:00 to 08:00;
- Ability to adapt quickly and learn new processes;
- Stress resistance;
- Strong communication skills: the ability to handle user objections;
- Empathy and customer orientation;
- Interest in the topic of emotional and behavioral well-being;
- Readiness for long-term cooperation.

What we offer:
- Remote work format. You can work from anywhere in Ukraine and the world;
- 18 days of paid vacation per year;
- Unlimited sick days with a doctor's note;
- Medical insurance;
- Flexible shift-based schedule;
- Guaranteed 1-hour breaks during every shift;
- Bonuses for achieving goals and KPIs.

At SKELAR, we have built an environment for professional self-realization:

- SKELAR Platform. This is the operational core of the venture builder that helps founders move faster from zero to one. Thus, business teams focus on the product—while 10+ teams within the Platform cover Legal, Finance, HR, Admin, Talent Acquisition, Employer Branding, IT, and others.

- Networking and knowledge sharing as part of the culture. Among our colleagues are co-founders who have launched more than one business, as well as the strongest specialists on the market. So, we have access to the necessary expertise at our fingertips.

- Exclusive domain education. We have created our own training programs for teammates to choose from—ranging from a 2-month school for beginner managers to intensives on AI and professional clubs for development, product management, etc.

- Impact through systemic support for Ukraine. We have the SKELAR foundation charity fund, created by SKELAR team members themselves — and thanks to every employee, we bring important social projects to life. For example, we founded the first accelerator for veterans in Europe and are building a platform to support veterans at the state level.

- An ecosystem for productive work. Spaces have been created for Skelarians that inspire results—with their own gym, climbing wall, Bali green zones, and libraries. In spaces where service, security, and comfort are synchronized with the pace of team growth, we get a wow-experience and work more effectively.

- Care for daily comfort. Breakfasts, lunches, access to sports training in Kyiv or partial compensation for classes in Warsaw, medical insurance, paid business trips if the specifics of the role require such travel, and corporate discounts from partners.

We will tell you more during our introductory meeting.

We invite you to build the next big everything at SKELAR together!

What is worth knowing about SKELAR? We are a venture builder—in other words, a company that builds companies. With us, founders create consumer businesses that become leaders in global markets such as EdTech, Mental health, Petcare, FashionTech, and others.

Skelarians build tech products that earn recognition from Product Hunt, The Webby Awards, and receive thousands of positive reviews on TrustPilot. Overall, 10+ million people worldwide use our businesses' tech products.
All thanks to strong teams, because our specialists are the key value of SKELAR.

To enable professional realization, we have created an environment of expertise and unlimited opportunities—and we are looking for those who crave challenges.

Currently, we are looking for a Customer Support Specialist for one of our businesses—Liven.

Liven is a product company building a companion for self-discovery.

We believe that self-discovery is a lifelong journey, and therefore we are developing an ecosystem of products that makes this journey understandable, pleasant, and interesting: bite-sized courses, a mood tracker, an AI companion, a routine builder, and well-being tests, and we plan to create much more useful content. On a practical level, we help people understand themselves better.

Since 2023, we have traveled the path from a small startup to a team of 150+ specialists and are actively scaling. But with every new stage, we preserve what matters most: a living culture where everyone can launch their own ideas and influence the product.

If the idea of changing users' lives drives you—let's get to know each other!

In the role of Customer Support Specialist, you can expect:
- Assisting in resolving our users' inquiries;
- Communication with users: written via tickets and verbal via calls;
- Communicating with English-speaking users from all over the world;
- Working on product improvement (escalating issues to the relevant departments).