Customer Services Coordinator

Customer Services Coordinator (M/F/X) Customer Services Coordinator (M/F/X) 📍 Location: Madrid, Pozuelo de Alarcón 🕒 Full-time 📅 5-6 month contract Lead excellence in Customer Services in an international company! We are looking for a Customer Services Coordinator with high organizational capacity, operational vision, and customer orientation to join a dynamic multinational environment. If you have experience coordinating teams, supervising customer service processes, and feel comfortable working with data, indicators, and management tools, this is an excellent opportunity to continue developing your professional career. What will your mission be? You will be responsible for coordinating the daily operations of the Customer Services area, ensuring service quality, the correct monitoring of processes, and compliance with established standards, acting as a point of reference for the team and for other internal departments. Main responsibilities Coordination and monitoring of the daily activity of the Customer Services team. Supervision of administrative and operational processes related to customer service. Monitoring of performance indicators and preparation of reports. Management and updating of information in internal systems. Coordination of visits and monitoring of resulting actions. Identification of improvement opportunities in the area's processes. Liaison and collaboration with different departments to guarantee an effective response and a high level of service. Support in the planning, organization, and prioritization of tasks within the team. What we are looking for Experience Minimum of 3 years of experience in Customer Services, Customer Care, Administrative Coordination, or customer service operations management positions. Previous experience coordinating teams or assuming functional leadership responsibilities is valued. Experience in corporate environments and multinational companies. Excel and office tools (VERY IMPORTANT) 🔹 Intermediate-high level of Excel is essential. 🔹 Intermediate-high level of JD Edwards. We are looking for a person accustomed to the analysis and management of information, capable of: Preparing and analyzing operational reports. Managing large volumes of data autonomously. Using pivot tables and monitoring tools. Performing operational controls and incident analysis. Drawing conclusions and proposing improvement actions. Other requirements English level B2 or higher. Capacity for organization and planning. Communication and liaison skills with multiple areas. Customer orientation and continuous improvement. Leadership, initiative, and the ability to coordinate priorities in dynamic environments. Attention to detail and results orientation. What do we offer? ✅ Joining a leading multinational company in its sector. ✅ Salary around €30,000 gross per year, depending on the experience provided. ✅ Temporary project of 5-6 months in duration, ideal for professionals wishing to join an international and dynamic environment. ✅ Dynamic, collaborative, and international professional environment. ✅ Opportunity to lead and coordinate key processes within the Customer Services area. ✅ Continuous training and learning. ✅ Professional development within a leading organization. Are you interested? If you have experience in Customer Services, have a solid customer orientation, master Excel, and are motivated to coordinate teams and processes to guarantee excellent service, we want to meet you! 🚀 We offer a salary around €30,000 gross per year and a temporary project of 5-6 months in a leading multinational company.