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eCommerce Commercial Operations Analyst

Hybrid in Las Rozas·Full-time·Added 2 days ago (last checked 22 Oct)

DIA

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Our summary

Work mode: Hybrid, Las Rozas
Contract: Permanent contract, full-time hours
Education: University degree

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Degree in Statistics, Mathematics, Data Analysis, Engineering, Business Administration, or similar disciplines.
Between 1 and 2 years of experience in the analysis and optimization of operational processes. Valued in the eCommerce sector.
High level of Excel and SQL queries for data analysis.
Intermediate level in Business Intelligence tools such as Power BI or MicroStrategy.
Experience in sales forecasting and designing strategies to reduce out-of-stock situations, product shortages, and shrinkage.

Pay & benefits

What you'll get

Permanent full-time contract.
Hybrid working model, which will help you balance your personal and professional life.
Belonging to one of the Top Employer companies
Discount on your Dia purchases.
Access to our training platform.
Good working environment.

The role

At Dia, we want to bring on board an eCommerce Commercial Operations Analyst, with the objective of maximizing profitability and the service level of the eCommerce channel.

What you'll do

Their duties will be:

Ensure maximum accuracy of the inventory visible on digital channels and define the rules for the item substitution engine, guaranteeing a high fulfillment rate so that orders arrive complete to the customer.
Control and mitigate the main sources of margin loss such as shrinkage, cancellations, or out-of-stock situations, acting immediately on both our own platform and quick-commerce partners such as Glovo or Uber Eats.
Optimize the operations and profitability of complex categories such as fresh produce or bakery, adjusting sales by weight or by increments to reduce logistical preparation costs and improve commercial margin.
Develop dashboards and analytical control panels in Business Intelligence tools (Power BI, MicroStrategy) for real-time monitoring of operational and commercial KPIs.
Prepare periodic monitoring reports on the status of operations, evaluating the direct economic impact of the corrective actions implemented.
Collaborate in the communication between the Supply Chain, Commercial, Operations, and Technology areas to unblock bottlenecks and guarantee the achievement of digital business goals.

About DIA

DIA is a major international retail company specializing in food and everyday consumer goods, operating a vast network of supermarkets and convenience stores. With a strong focus on proximity shopping, DIA serves millions of customers weekly across Spain, Portugal, Argentina, and Brazil, and is one of the largest grocery retailers in Europe by store count.

In Spain, DIA is headquartered in Madrid and operates thousands of stores nationwide, supported by a large logistics network and a significant workforce. The company offers a wide range of roles, from store operations and logistics to corporate functions like procurement and finance. For international professionals, DIA provides opportunities in a dynamic retail environment, with a strong emphasis on local community presence and customer service, making it a relevant employer for those seeking careers in the retail sector in Spain.

Industry: Retail
Founded: 1979
Employees: 10,000–50,000
Headquarters: Madrid, Spain
In Spain: Madrid, Barcelona, Sevilla and 4 more
Website: dia.es

Good to know if you are moving

DIA is headquartered in Madrid, Spain, and is a major player in the Spanish retail market, offering numerous job opportunities across the country.
The company operates a large network of stores and logistics centers, providing roles in various locations, from urban centers to smaller towns.
DIA offers a range of positions, including store staff, logistics, and corporate roles, which can be a good entry point for international professionals in the retail sector.
As a Spanish-founded company, DIA provides an opportunity to work in a culturally significant and well-established business within Spain.
The company has a strong focus on proximity retail, which may offer insights into local consumer behavior and community-based business models.

In their own words

Additional information

At Dia we believe that what makes us different makes us stronger. We are committed to equal opportunities, and for that reason, we implement non-discriminatory selection processes that foster diversity and inclusion.

- Certification of a disability of 33% or more will be taken into account.

All open roles at DIA