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Operational Data Analyst

On-site in Madrid·Added 13 days ago (last checked 12 Oct)

Santalucía

42 open roles

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Overview

Work mode: On-site, Madrid
Spanish: Native level
Experience: 5+ years
Education: University degree

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Skills

Nice to have

Power BI

This job advert was originally written in Spanish.

Requirements

What we're looking for

Minimum 5 years of experience in data analytics applied to operations (ideally in insurance or banking/finance).
Minimum 2 years of experience with SQL.
Experience as a Product Owner/Business Analyst in data services and cross-functional operational projects.
Insurance industry experience is a plus.
Valuable: Knowledge of and interest in the Santalucía business model, including its objectives, product portfolio, structure, culture, and strategies.
Valuable: Knowledge of Power BI.

Nice to have

A Master's degree in insurance, business intelligence, or big data is a plus.
Ability to work transversally with diverse teams.
Vision for transformation and innovation
Internal and external client orientation.
Attention to detail and commitment to excellence in the execution of tasks.
Ability to handle multiple projects and priorities.
Proactive approach.
Ability to communicate and interact with multidisciplinary teams.

Education & certifications

Bachelor's or university degree, preferably in Business Administration, Engineering, Mathematics, or Economics.
Knowledge of insurance products and processes.

The role

Within the Santalucía Contracting Department and reporting to the corresponding manager, the mission is to ensure, through data, the comprehensive control of operations related to subscriptions, policy management, receipts, non-payment, and collection methods; and to lead and co-lead projects related to operational information management.

What you'll do

Conduct root cause analyses on friction points (issuance, collection, receipt returns, contracting).
Measure the impact of actions (e.g., new non-payment logic, reminders, changes in collection methods).
Prepare executive reports and data narratives (storytelling) oriented toward decision-making.
Lead communication with third parties regarding information on policies or receipts.
Build and automate control and SLA/KPI indicators by process/channel/system (daily, weekly, monthly).
Implement early warnings.
Design and create dashboards for self-service (Power BI) and reusable templates.
Document and train the business on responsible data use and KPI reading.
Participate in projects related to operational data management.
Participate in cross-functional projects within the department.
Maintain and evolve existing services.
Propose new KPIs, data sources, and analyses to gain a better understanding of operations.
Propose improvement roadmaps with impact assessments.

About Santalucía

Santalucía is a Spanish insurance group headquartered in Madrid, with a strong presence in the life, health, and funeral insurance sectors. It operates through a network of subsidiaries including Albia (funeral services), Accepta (assistance services), and Iris Global, offering a wide range of insurance and financial products. With over 4,000 employees, the group is one of the leading insurance providers in Spain, serving millions of customers through both direct and agency channels.

In Spain, Santalucía has offices and operations across multiple cities, including Madrid, Barcelona, Seville, and others, with a significant focus on digital transformation and technology roles. The company is actively hiring for IT, data science, actuarial, and business analyst positions, as well as offering internships through its Senda program. For international professionals, Santalucía offers opportunities in a stable, established Spanish company with a strong local market presence, though most roles require Spanish language proficiency.

Industry: Insurance
Founded: 1933
Employees: 1,000–5,000
Headquarters: Madrid, Spain
In Spain: Madrid, Barcelona, Sevilla and 8 more
Website: santalucia.es

Good to know if you are moving

Santalucía is a large, established Spanish insurance group with over 4,000 employees, offering stability and long-term career prospects.
The company has a strong focus on digital transformation, with many open roles in IT, data science, and actuarial fields, which may be suitable for international tech professionals.
Most roles are based in Spain and require Spanish language proficiency, so international candidates should have at least a working level of Spanish.
Santalucía offers a structured internship program (Senda Becas) in various areas, which can be a good entry point for recent graduates.
The company operates in multiple sectors including insurance, funeral services, and assistance, providing diverse career opportunities.

In their own words

Additional information

At Grupo Santalucía, we work to guarantee real and effective equal opportunities that allow us to promote professional development and workforce diversity, in line with our commitment to SDG 5 (Gender Equality) of the United Nations 2030 Agenda.

All open roles at Santalucía