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Customer Analyst

On-site in Madrid·Added 1 month ago

Digi Spain

124 open roles

Overview

Job details

  • Permanent contract

    Per the ad.

Requirements

  • Have the right to work in Spain

    Digi Spain doesn't mention sponsorship in the ad.

  • Work on-site in Madrid

    No relocation package mentioned.

  • University degree

    “ADE, Economía, Ciencia de Datos, Estadística, Matemáticas o similar.” — per the ad.

Benefits

  • Private health insurance

    Per the ad: paid by the employer, or taken through flexible pay.

  • Life insurance

    Per the ad.

  • Flexible pay plan

    Take part of your salary as tax-free benefits, per the ad.

  • Meal vouchers

    A restaurant card or tickets, per the ad.

Skills

This job was automatically translated to English.

Requirements

What we're looking for

- Experience in an equivalent role for 1 to 3 years.

Demonstrable experience working with data using Python and statistical analysis.

Experience in segmentation tasks and statistical modeling.

Experience in creating dashboards and tracking KPIs.

Nice to have

- Experience in the telecom sector is valued.

Education & certifications

Business Administration, Economics, Data Science, Statistics, Mathematics, or similar fields.

Pay & benefits

What you'll get

What do we offer?

- Permanent contract.

- Home internet and health insurance (both after six months).

- Life insurance from the start of the contract.

- Good work environment and camaraderie.

- Incorporation into a growing company with great opportunities for promotion.

- At DIGI, we also offer a flexible compensation plan so you can select the services that best suit your lifestyle: restaurant ticket, daycare, transportation, and health insurance for family members.

The role

What you'll do

We need to bring on a Client Analyst who will have the following responsibilities:

  • Propose and develop dashboards and studies based on advanced analytics.
  • Study customer behavior using segmentation techniques (clusters) and statistical prediction models.
  • Participate in the design and measurement of personalized campaigns to ensure their effectiveness.
  • Design and maintain data models, ensuring a proper cycle of capture, cleaning, and storage.
  • Translate technical results into clear messages and concrete action plans for the business
  • Prepare, clean, and enrich databases for subsequent analysis.
  • Generate periodic reports on customer behavior and service demand.
  • Identify areas for operational improvement based on customer experience analysis.
  • Keep the company's Business Intelligence (BI) tools up to date.
  • Present findings to strategy leaders through clear data visualizations.

About Digi Spain

Digi Spain is the Spanish subsidiary of Digi Communications, a major European telecommunications group headquartered in Bucharest, Romania. The company operates as a mobile virtual network operator (MVNO) and also provides fixed broadband services, including FTTH (fiber-to-the-home) installations, across Spain. With a strong focus on competitive pricing and expanding its network infrastructure, Digi Spain has grown rapidly, offering services to both residential and business customers.

In Spain, Digi has established a significant presence with offices and operations in multiple cities, including Madrid and Barcelona, and is actively expanding its fiber network across the country. The company is known for its dynamic work environment and offers numerous field-based roles such as FTTH installers, commercial agents, and technical positions, making it an attractive option for international professionals seeking hands-on roles in the telecom sector. Digi Spain values operational efficiency and customer satisfaction, providing opportunities for career growth in a fast-paced industry.

Industry
Telecom
Founded
2008
Employees
1,000–5,000
Headquarters
Bucharest, Romania
In Spain
Madrid, Barcelona

Good to know if you are moving

  • Digi Spain is part of a large European telecom group, offering potential for career growth within the broader Digi Communications network.
  • The company is actively expanding its fiber network across Spain, creating numerous field-based roles such as FTTH installers and technicians.
  • Many roles are customer-facing and may require Spanish language skills, but technical positions may be accessible to international candidates with relevant experience.
  • Digi Spain has a strong focus on competitive pricing and operational efficiency, which can provide a dynamic and fast-paced work environment.
  • The company has a presence in multiple Spanish cities, offering opportunities in various regions beyond Madrid and Barcelona.

In their own words

About the company & team

We are a telecommunications operator present in the Spanish market since 2008, offering fixed and mobile telephone and internet services, as well as television. We have our own high-performance fiber optic network that allows us to be leaders in internet access speed; and focused on the residential segment, we have our own stores and a wide distribution network for the commercialization of our services throughout Spain.

We belong to the DIGI Communications Group with over 30 years of experience in the telecommunications sector. Originating from Romania, where we have our main business, we are also present, in addition to Spain, in Portugal, Italy, and Belgium.

All open roles at Digi Spain

Location

Digi Spain · Madrid

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