Process Controller

Are you looking to develop your talent and a place where your effort is recognized? We offer you a dynamic, close-knit environment with a future. Here, every day is a new opportunity to learn, grow, and shine. Imagine being part of a diverse team, where evolution and customer service are our priority. At El Corte Inglés, our work is a shared passion.

The project waiting for you.

We are looking to incorporate a junior Process Improvement profile to participate in the optimization of Contact Center operational processes, contributing to improving operational efficiency and the customer experience.

You will be part of a team oriented towards continuous improvement, collaborating in process analysis, the identification of optimization opportunities, and the monitoring of transformation initiatives. You will have the opportunity to work with different areas of the organization, supporting the evolution and standardization of Customer Service processes through data analysis and technological tools.

This is an opportunity to develop your professional career in a dynamic environment, participating in improvement projects with a direct impact on the business and acquiring knowledge about process optimization methodologies and tools.

• Analyze Contact Center operational processes, identifying possible inefficiencies and improvement opportunities.
• Participate in the mapping, documentation, and updating of Customer Service processes, in both telephone and digital channels.
• Collaborate in the identification and proposal of improvement initiatives aimed at optimizing operational efficiency and the customer experience.
• Support the implementation and monitoring of process improvements, analyzing their results.
• Prepare reports and perform the monitoring of operational indicators (KPIs).
• Analyze operational data to detect trends, incidents, and possible areas for optimization.
• Collaborate with the Operations, Technology, and Quality teams in the development of continuous improvement initiatives.
• Participate in process automation and digitalization projects.
• Contribute to the standardization and documentation of operating procedures.
• Provide support in the preparation of presentations, reports, and documentation related to improvement projects.

Main duties and requirements.

We offer a range of social benefits that will contribute to your well-being.

- Exclusive discounts and financing options.

- Life insurance.

- Corporate University.

- Ongoing training for professional development.

- Study aid for employees' children.

- Own medical service.

- Flexible compensation plan.

If this position interests you, we invite you to apply, as your experience could be very valuable to us. In our company, all people are welcome.