MICE Specialist in Las Palmas de Gran Canaria

Are you looking to develop your talent and find a place where your effort is recognized? We offer a dynamic, close-knit environment with a future. Here, every day is a new opportunity to learn, grow, and shine. Imagine being part of a diverse team where evolution and customer service are our priority. At El Corte Inglés, our work is a shared passion.

At El Corte Inglés Travel Group, we offer experiences tailored to each client, operating with an open, international vision and deep knowledge of every market and each of our business lines. Our commitment to innovation and technology allows us to focus on what truly matters: accompanying each client on their next experience.

If you are looking for a dynamic environment with global impact, where innovation combines with a passion for travel and events, this is the place for you!

The project awaiting you.

We are looking to hire a MICE Groups Specialist Technician to reinforce our operations team, managing travel projects for groups and events comprehensively on a national and international level.

If you are passionate about the world of travel, enjoy coordinating multiple projects simultaneously, and are motivated to offer excellent customer service, we want to meet you.

Comprehensively manage the planning, quoting, coordination, and execution of group travel, guaranteeing service quality, the fulfillment of economic objectives, and the satisfaction of clients and participants.

Main duties and requirements.

• Comprehensively manage MICE projects and tourist groups from the proposal phase through to execution and closing.
• Prepare budgets, quotes, and commercial proposals adapted to the client's needs.
• Coordinate the contracting and negotiation of services with hotels, event spaces, transporters, restaurants, and other providers.
• Supervise the logistical planning of meetings, conventions, incentives, congresses, and corporate events.
• Maintain fluid and continuous communication with clients, identifying their needs and guaranteeing their satisfaction.
• Perform the economic monitoring of projects, ensuring compliance with established profitability margins.
• Manage incidents and resolve unforeseen situations before, during, and after each event or trip.
• Coordinate the operational execution of projects together with providers, partners, and internal teams.
• Participate in inspection visits, escorts, and trips when operations require it.
• Identify opportunities for improvement, cost optimization, and business growth.
• Collaborate in commercial actions for client acquisition and loyalty.
• Prepare monitoring, results, and evaluation reports for the managed projects.

- Previous experience in the operational management of tourist groups, collective travel, or MICE projects.

- Knowledge of the tourism sector and the contracting of land services and accommodation.

- Ability to manage multiple projects simultaneously with tight deadlines.

- High customer orientation and a vocation for service.

- Excellent communication, negotiation, and organization skills.

- Ability to work under pressure and adapt to dynamic environments.

- Advanced use of Microsoft Office tools, especially Excel.

- Availability to travel according to project needs.

- Driver's license and own vehicle (essential).

- Previous experience in MICE departments.

- High level of English and/or other languages.

- Experience in managing national and international groups.

- Ability to generate solid relationships with providers and clients.

- Knowledge of national and international destinations and the logistics associated with group travel.

- Organization and planning.

- Customer service orientation.

- Proactivity and autonomy.

- Analytical capacity and problem-solving skills.

- Flexibility and adaptation to change.

- Teamwork.

- Attention to detail.

- Efficient management of priorities.

We offer a range of social benefits that will contribute to your well-being.

- Exclusive discounts and financing options.

- Life insurance.

- Corporate University.

- Ongoing training for professional development.

- Study aid for employees' children.

- Own medical service.

- Flexible compensation plan.

If this position interests you, we invite you to apply, as your experience could be very valuable to us. In our company, all people are welcome.