Inside Sales – Filtration

• Vocational training or equivalent in Administration, Commerce, Commercial Management, or similar.

Fluent in spoken and written Spanish.

Spanish - Very High

Catalan - High

English - Very High

At Eurofirms, we are looking for an Inside Sales Filtration for a metal trade sector company located in Cardedeu, to perform the following functions:

• Manage the complete cycle of customer orders, from receipt and registration to delivery and invoicing.

• Enter and maintain updated orders, delivery dates, prices, and customer data in the ERP.

• Coordinate with Sales, Logistics, Production, and other departments to ensure compliance with customer commitments.

• Inform the customer about availability, delivery times, order status, and possible incidents.

• Manage incidents related to orders, deliveries, documentation, returns, and claims, performing follow-up until resolution.

• Prepare and manage the commercial and administrative documentation associated with orders and shipments.

• Provide administrative support to the sales team and keep relevant customer information updated.

• Contribute to maintaining a high level of service and customer satisfaction.

• Responsible for the correct administrative management and follow-up of assigned orders.

• Autonomy to manage daily communication with customers regarding orders, deliveries, and operational incidents.

• Ability to coordinate directly with internal departments the actions necessary to fulfill the commitments agreed upon with the customer.

• Can prioritize and follow up on orders within the established procedures and guidelines.

• Can resolve routine operational incidents within their scope of responsibility.

• Must escalate relevant deviations, critical claims, or decisions with commercial or economic impact to the corresponding manager.

• Does not have authority to modify prices, commercial conditions, payment terms, grant discounts, or assume extraordinary commitments with customers without the corresponding approval.

• Other tasks inherent to the position.

• Previous experience of 2–3 years in Customer Service, commercial administration, or order management positions, preferably in an industrial environment. Experience in integral order management and customer service.
• We are looking for a dynamic and responsible person
• Residence near the workplace is valued.