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87,000+ live jobsOn-site in Barcelona·Full-time·Added 17 days ago
Still open when we checked on 9 Oct
€27,600 - €30,000 a year
Gross, as stated in the ad.
About €1,800 - €1,930 a month after tax.
Permanent contract
Full-time.
Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
German
The ad asks for German, or counts it in your favour.
Work on-site in Barcelona
No relocation package mentioned.
Private health insurance
Per the ad: paid by the employer, or taken through flexible pay.
Gym access
Free or discounted, per the ad.
Nice to have
Native proficiency in German is required, and fluency in French, Portuguese, or Italian.
Excellent verbal and written communication skills.
Strong problem-solving and conflict-resolution abilities.
Ability to multitask and work in a fast-paced environment.
Patience, empathy, and a customer-focused attitude.
Previous experience in a contact center, customer service, or related role is an advantage but not mandatory. You are proactive and you like to put forward new ideas.
Familiarity with CRM software, call center tools, or ticketing systems is a plus.
Structured career paths to support your professional growth - we don't believe in dead ends.
Transparent salary grids from 27.600€ to 30.000€ OTE (On Target Earnings), with a 80/20 split (fixed/variable salary).
Competitive ESOP plan 📈
High growth, multicultural and friendly environment 🤝
Alan as private health insurance 🩺
Healthy life with Wellhub (Gyms, pools, outdoor classes) 🧘🏽♀️
Save expenses with Cobee 💰
Language classes 👩🏽🏫
Breakfast in the office and organic fruit 🍏
Nora discounts 🍱
Free caffeine and theine ☕
Pet Friendly 🐕
At Factorial we're looking for a new Call Center Agent German Market to help us boost the company to the next level!
The Contact Center Agent is the frontline representative of the company, responsible for delivering excellent customer service by answering inquiries, resolving issues, and providing information about products or services. This role requires strong communication skills, a customer-centric attitude, and the ability to handle a high volume of interactions efficiently and professionally.
Ready to be part of the challenge? 🚀
Handle incoming calls, chats and tickets from customers, providing timely and accurate information.
Resolve customer complaints and issues by identifying solutions, escalating when necessary, and ensuring follow-up until resolution.
Deliver exceptional service to ensure a positive customer experience and maintain customer satisfaction.
Develop a thorough understanding of the company's products, services, and policies to address customer inquiries effectively.
Stay updated on new product launches, changes in processes, and company updates.
Diagnose customer issues, troubleshoot problems, and provide appropriate solutions in a calm and professional manner.
Collaborate with other departments when needed to ensure comprehensive resolution of customer concerns.
Accurately record call/chat/ticket details, customer information, and resolutions in the CRM or call tracking system.
Manage a high volume of calls, chats and tickets while meeting quality standards, including first-call resolution and average handling time.
Achieve individual and team KPIs, such as customer satisfaction (CSAT), Quality (QA), and adherence to service level agreements (SLAs).
Participate in team meetings, training sessions, and coaching to enhance skills and knowledge.
Factorial is a Barcelona-based software company that provides an all-in-one human resources management platform for small and medium-sized businesses. Its cloud-based solution covers HR administration, payroll, time tracking, talent management, and expense management, helping companies digitize and automate their HR processes. Founded in 2016, Factorial has grown rapidly and now serves thousands of customers across Europe, the Americas, and Asia, with a workforce of over 800 employees.
Factorial's headquarters and main engineering hub are in Barcelona, making it a key player in Spain's vibrant tech ecosystem. The company has a strong international presence with offices in Mexico City, São Paulo, and other cities, and its workforce is highly diverse, with employees from over 30 nationalities. For international professionals, Factorial offers a dynamic, fast-paced startup culture, opportunities to work with a global team, and the chance to contribute to a product that is reshaping HR for SMBs worldwide. The company is known for its flat hierarchy, agile work environment, and commitment to employee growth.
Factorial is the AI for Business that knows companies, connects how work happens across the business, and turns that context into action.
Founded in Barcelona in 2016, we now have +1,700 employees serving more than 16,000 companies across 112 countries.
Factorial started with a simple idea: companies were spending too much time managing processes and not enough time doing the work they were hired to do: their best work.
But as companies grow, work gets more disconnected. More people, more tools, more information, and more time spent connecting the dots. Generic AI can answer questions, but it doesn't know your company. Every time, you have to give it the context.
Factorial is different. Because it's inside the company, it already knows how it works, including its people, processes, policies, and data. So you can ask it to do real work, from screening candidates and managing expenses to answering questions and creating reports.
AI isn't the goal. Giving people back their time is.
When work changes, so do we.
We believe in diverse talent: we welcome applicants from all backgrounds and strongly encourage people of diverse experiences and identities to apply.
We believe in inclusion: we are committed to equal opportunities and actively promote workplace inclusion of people with disabilities. If you would like to learn more about our inclusive recruitment processes, you are welcome to indicate so optionally and we will share additional information with you.
We own it: We take responsibility for every project. We make decisions, not excuses.
We learn and teach: We're dedicated to learning something new every day and, above all, share it.
We partner: Every decision is a team decision. We trust each other.
We grow fast: We act fast. We think that the worst mistake is not learning from them.
Wanna learn more about us? Check our website!
This role involves leading and coaching a high-performing sales team to drive expansion within existing customers. You will combine active selling with leadership to meet team KPIs.
Pre-sales consultant for the Italian market focusing on payroll and time management products. You will drive customer acquisition and deliver expert consulting. The role is based on-site in Barcelona.
We are looking for a Senior/Staff Site Reliability Engineer to join our Infrastructure Team. You will ensure application performance, scalability, and security while leading technical discussions.
Founding Account Executive to drive sales for Factorial's Finance product in the Italian market. You will manage the full sales cycle from prospecting to closing deals with CFOs.
You will lead a small team of engineers while remaining hands-on with the codebase. The role involves shipping features, mentoring staff, and driving AI-native product development.
You will own the full sales cycle for Factorial's Finance product, targeting CFOs and finance leaders. The role offers a competitive salary and various perks in a high-growth environment.
This role involves prospecting potential customers and qualifying leads to drive pipeline growth for the Italian market.
As a Senior AI Enablement Engineer, you will build reusable AI components and architectures for the entire company. You will partner with business teams to turn ideas into scalable AI use cases.
Lead a team of Account Managers for the Portuguese market. You will drive customer retention, upselling, and team performance. This is an onsite role in Barcelona.
This role manages upselling opportunities for existing Small Accounts in the French market. You will build strong customer relationships and execute the full sales cycle to exceed quotas.
You will lead a team of Onboarding Specialists to drive customer retention and satisfaction. The role offers competitive salary and various perks like private health insurance.
This role focuses on qualifying opportunities and mapping high-potential accounts for the Italian market. You will execute multichannel outreach and book product demos to drive expansion deals.
€20k
🇬🇧€22k
🇬🇧€24k
🇬🇧€14.50
🇬🇧Remote, Barcelona
Hybrid in Barcelona
€22k
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Hybrid in Barcelona
€30k - €45k
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