Back Office Export - French

We are looking for an organized, proactive person oriented toward detail, with an interest in developing within an international and multicultural environment.

To succeed in this position, we will value:

• Previous experience in Back Office Export, International Commercial Administration, Export Customer Service, or International Logistics department positions.
• Experience preparing and managing export documentation (commercial invoices, certificates of origin, customs documentation, packing lists, etc.), especially for complex international markets.
• Ability to coordinate with customers, freight forwarders, internal departments, and commercial teams in an international environment.
• High level of French, as you will be part of an international team and will be in frequent contact with customers from French-speaking markets.
• Good level of English, as the company is international and it is common to have contact with other teams or colleagues from other countries.
• Good command of IT tools and experience working with ERP and data management tools.

• Experience managing exports to countries in Africa or the Middle East.
• Knowledge of international trade, customs documentation, and Incoterms.
• Previous experience in industrial or manufacturing environments or companies with international operations.

As a Back Office Export in the Fluidra Export team, you will be responsible for providing administrative, logistical, and commercial support to the Export team, ensuring efficient management of international orders and excellent service to international customers and collaborators.

• Manage and coordinate international orders, from receipt and confirmation in the system to their dispatch.
• Perform administrative and logistical tracking of international shipments to ensure compliance with delivery deadlines and customer satisfaction.
• Prepare, review, and manage export documentation, including commercial invoices, packing lists, certificates of origin, and other documentation required for each destination.
• Coordinate communication with different internal departments to ensure the correct flow of operations.
• Maintain fluid communication with customers, freight forwarders, and international suppliers in French and English, providing information on orders, delivery times, documentation, and incidents.
• Provide administrative and operational support to the commercial team in the management and follow-up of customers, offers, orders, and inquiries.
• Collaborate with area managers in the preparation of budgets, commercial proposals, reports, and documentation for customers.
• Facilitate coordination between the commercial team, customers, and different internal departments to ensure an agile and efficient response to business needs.
• Manage and resolve administrative incidents related to orders, transport, customs, and documentation.
• Collaborate in the preparation of reports, monitoring of indicators, and administrative support tasks for the Export department.

The position will be based in the corporate offices of Fluidra in Sant Cugat del Vallès (Barcelona), within the Export team. We offer a hybrid work model, with 3 days on-site and 2 days of teleworking per week, favoring collaboration and flexibility.