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Customer Support (Online and Physical Stores) - Forte Store (Braga)

On-site in Spain·Added yesterday (last checked 31 Oct)

Forte Store

54 open roles

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Our summary

Work mode
On-site, Spain
Contract
Temporary

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  • The ad doesn’t mention sponsorship

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

This job advert was originally written in Portuguese.

Requirements

What we're looking for

  • Experience in customer service, preferably in an online/e-commerce and/or retail store context.

  • Good organizational skills, attention to detail, and focus on problem-solving.

  • Comfort with digital tools: email, chat, CRM/ticketing, and Excel/Sheets.

  • Empathy, patience, and the ability to manage multiple requests simultaneously, maintaining quality and speed in response.

  • Good communication skills with store teams, ensuring alignment and fluidity in case follow-up.

The role

Forte Store is a prestigious, entirely Portuguese company and one of the leading multi-brand fashion references in the Iberian Peninsula. In a growth phase, we are looking for a person to join the Customer Support team, working online and supporting physical stores.

What you'll do

  • Respond to customer requests via email, chat, social media, and telephone, ensuring a professional, approachable tone aligned with the brand.

  • Support physical stores in resolving customer situations (after-sales, product inquiries, stock availability, order status, among others).

  • Monitor orders and after-sales: shipping status, exchanges, returns, and refunds, ensuring deadlines and service quality.

  • Register and update information in internal systems (tickets/CRM), ensuring follow-up of the request until final resolution.

  • Coordinate with internal teams (stores, logistics, warehouse, and backoffice) to resolve situations and ensure an efficient response to the customer.

  • Identify recurring themes and propose improvements in processes, response templates, and support content (FAQs, shopping and after-sales guides).

Location

  • Forte Store - Braga

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