Second Maître D'

💥 Competitive salary policy.

💟 Unique work environment, excellent work climate surrounded by great professionals.

📈 Development opportunities, career plans so that we can grow together.

🔔We are offering a position as 2nd Maître for our Hotel Fuerte Conil Resort located in Conil de la Frontera, Cádiz. Andalusian hotels that offer the opportunity to create new memories and immerse yourself in authentic experiences, where you can discover the soul of Andalusia.

Fuerte Conil Resort is a 4-star hotel made up of two buildings (Costa Luz and Costa Conil), with 12,000 m² of gardens and a spa, located on Fontanilla Beach and just a 10-minute walk from the town of Conil de la Frontera. With 282 rooms, every detail has been designed to offer wonderful family vacations.

You will be responsible for supporting the Maître in the functions of planning, coordinating, organizing, and directing the services of all the hotel's points of sale, as well as their management, assuming responsibility for said functions in the absence of the Maître.

• In the absence of the Maître, you will be in charge of assuming the functions of your immediate hierarchical superior.
• Communicate established departmental objectives to the floor staff, as well as review critical processes and area staging by conducting daily mini-meetings, in accordance with the standards established by the hotel.
• Collaborate in the planning, organization, and coordination of service at the different points of sale, as well as Room Service.
• Prepare the shift and vacation schedules for the floor staff, in accordance with occupancy forecasts and the staffing sizing tool.
• Coordinate and manage the work team, supervising that they comply with the protocols established by Fuerte Group, ensuring a good working environment is maintained.
• Control and manage internal personnel administration processes for your team, in collaboration with the Human Resources Department.
• Manage and control the budget allocated to your Department.
• Collaborate in performing inventories, and the supervision and control of the availability of materials and/or products necessary for the correct functioning of the Department.
• Control and supervise the use of the department's machinery, as well as its maintenance, notifying any possible incidents.
• Supervise and validate the Department's order proposals.
• Collaborate with and support the Maître so that customer service is provided under the protocols and standards set by Fuerte Group.
• Support and collaborate with the Maître in actions to improve sales and customer satisfaction.
• Attend to and resolve possible complaints and/or suggestions received from customers, passing the information on to the Maître.
• Collaborate in the supervision and control of billing, collection, cash balancing, and settlement of receipts.
• Control, manage, and verify charges made in collaboration with Reception.

• Collaborate in the control and verification of cancelled and/or modified charges.

• Carry out the monitoring and compliance of the Operational Ambiance Manual.
• Select, evaluate, and collaborate in the training and development of the floor team members, in accordance with the methodology established by the Human Resources Directorate, as well as attending to the onboarding process.
• Perform other duties within the scope of their responsibilities as requested by their direct supervisor.
• Comply with and enforce the quality, safety and health, environment, and data protection regulations established by the organization.