Alarm Receiving Centre Operator (Banking Sector)

Contracting: Contract options for both full-time and part-time employment.

Sector: Stable project in the banking sector.

Conditions: Rigorous application and compliance with the rest periods and rights regulated in the Private Security Collective Agreement.

Planning: Organized rosters communicated with sufficient notice.

We are selecting Operators for an Alarm Receiving Centre (ARC) to join an important project with a leading client in the banking and financial sector.

We are looking for dynamic people, with problem-solving skills and a high orientation to detail, to guarantee operational security and the correct monitoring of alerts in banking facilities.

Management of signals and alarms: Verify, prioritize, and manage received alarm signals, rigorously applying internal protocols and current security regulations.

Systems supervision: Continuously monitor and check the correct status and functioning of the systems connected to the ARC.

Operational coordination: Contact and coordinate interventions with clients, rapid response services, and the State Security Forces and Corps when appropriate.

Incident resolution: Attend to any type of notice or incident during the shift with speed, maximum security, and professional rigor.

Registration and traceability: Meticulously complete and register all relevant activity occurring during the day in the Incident Report.

We have different contracting modalities available, both full-time and part-time.

Rotating shifts from Monday to Sunday.

Predominance of night shifts during the week and 12-hour shifts during weekends.

(Roster planning will always be communicated in advance, strictly respecting the rest periods and leaves established by the Private Security Collective Agreement).

High problem-solving capacity and agility in decision-making.

Stress resistance and composure in alert situations.

Excellent customer service and orientation.