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Academic Management Administrator

Hybrid in Madrid·Full-time·Added 2 days ago

Still open when we checked on 8 Oct

Grupo Crit

826 open roles

Overview

Job details

  • €21,000 - €22,000 a year

    Gross, as stated in the ad.

    About €1,470 - €1,500 a month after tax.

  • Full-time

    Per the ad.

  • Hybrid

    Office and home days — the ad has the split.

Requirements

  • Have the right to work in Spain

    Grupo Crit doesn't mention sponsorship in the ad.

  • Be near Madrid for hybrid days

    No relocation package mentioned.

Skills

Nice to have

This job advert was originally written in Spanish.

Requirements

What we're looking for

• Minimum of 1 year of experience in customer service or student support.

• Experience in managing Virtual Campus or LMS platforms.

• Excellent oral and written communication.

• Organizational capacity and attention to detail.

• Advanced level of Microsoft 365 and Google Suite.

• Interest in psychology, well-being, and personal development.

Nice to have

What do we value?

  • Previous experience in training, universities, or online schools.
  • Knowledge of Zendesk, Aircall, Blackboard, or Classlife.
  • Experience in student loyalty, follow-up, and retention.
  • Interest in psychology, well-being, and personal development.

Pay & benefits

What you'll get

What do we offer?

  • Full-time contract.
  • Schedule: Monday to Thursday: 9:00 to 17:00 + Friday: 9:00 to 15:00.
  • Possibility of teleworking on Fridays.
  • Joining a consolidated and growing organization.
  • Collaborative, close environment oriented toward professional development.
  • Salary between €21,000 and €22,000 gross per year.
  • Workplace in Madrid (Vallecas area).

The role

At Grupo Crit, we are looking for an Academic Management Administrator to join a renowned institution specializing in training related to well-being, positive psychology, and personal development.

Are you passionate about helping people and offering an excellent experience?

If you enjoy accompanying people during their training process, have organizational skills, and like to offer close and high-quality service, this could be your opportunity.

What you'll do

What will your duties be?

  • Attention and support for students through different channels (telephone, email, and support platforms).
  • Resolution of academic and administrative inquiries and incidents.
  • Management of enrollments, access, and academic documentation.
  • Support for Virtual Campus and LMS platforms.
  • Proactive follow-up of students during their training.
  • Management of certificates, diplomas, and administrative documentation.
  • Coordination with the Academic, Admissions, and Coordination departments.
  • Participation in initiatives to improve the student experience.
  • Preparation of reports and monitoring of satisfaction and participation indicators.

About Grupo Crit

Grupo Crit is a French staffing and recruitment group headquartered in Paris, providing temporary work, permanent placement, and HR outsourcing services across multiple industries. With a strong presence in France and expanding operations in Spain, the company connects businesses with skilled workers in sectors such as logistics, manufacturing, administration, and technical trades. The group operates through a network of local agencies, offering flexible employment solutions to both companies and job seekers.

In Spain, Grupo Crit has a significant footprint with numerous job openings across regions like Madrid, Barcelona, Zaragoza, and Andalusia, reflecting its role as a major employer in the country's staffing sector. The company's work culture is centered on operational efficiency and matching talent with client needs, making it a practical entry point for international professionals seeking temporary or permanent roles in Spain, particularly in industrial and administrative positions. However, as a staffing agency, its relevance to international hires is primarily through the roles it manages rather than a distinct corporate culture.

Industry
Staffing
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