The English-language job board for Spain

Junior IT Process Consultant (ITIL)

Hybrid in L'Hospitalet de Llobregat·Full-time·Added 1 month ago

Grupo Digital

176 open roles

Apply

Overview

Job details

Permanent contract
Full-time hours.
Hybrid
Office and home days — the ad has the split.

Requirements

Have the right to work in Spain
Grupo Digital doesn't mention sponsorship in the ad.
Catalan
The ad asks for Catalan, or counts it in your favour.
Be near L'Hospitalet de Llobregat for hybrid days
No relocation package mentioned.
Have 2+ years of experience
Junior-level role.

This job was automatically translated to English.

Requirements

What we're looking for

More than 2 years of experience and less than 6 years in positions related to IT processes, ITSM or service management.
Experience in implementation, transition or technological transformation processes.
Experience in reviewing and validating technical and functional documentation.
Knowledge of ticket management tools such as Jira or Remedy.
Experience with ITSM and ITIL processes.
Experience in CMDB management and configuration, preferably with BMC Remedy.
Ability to coordinate technical and monitoring meetings.
Good communication skills and analytical capacity.
Orientation towards continuous improvement.
Experience in complex environments, large organizations or the public sector.
High level of Catalan, essential.
Availability to work in a hybrid modality in L'Hospitalet de Llobregat.

Nice to have

Experience in impact analysis and definition of service models.
Experience in defining relationships and service models within a CMDB.
ITIL certification.

The role

at GP DIGITAL we are looking for a public sector client

What you'll do

Permanent contract
Workplace: L'Hospitalet de Llobregat, Fira area (Barcelona)
Modality: Hybrid, 3 days in the office and 2 days remote
Working day: Full-time

What you will do

Analyze the quality of IT processes through the monitoring and analysis of KPIs.
Prepare monitoring reports and detect deviations or areas for improvement.
Analyze and optimize IT service delivery and management processes.
Monitor the adoption of processes by providers.
Propose and drive improvement initiatives based on data.
Coordinate technical and monitoring meetings with different teams and providers.
Define standards and service monitoring mechanisms.
Control the quality of service supply and SLA compliance.
Design control mechanisms, automation and alerts on indicators.
Identify opportunities to favor provider self-management.
Promote the transversal application of best practices and operating models.
Evaluate the effectiveness of existing or newly implemented operating models.
Review and validate technical and functional documentation, guaranteeing its quality, coherence and traceability.

Jr IT Processes Consultant " ITIL "

If you move easily between ITSM, ITIL, CMDB and KPI analysis, this challenge will allow you to work on the quality and evolution of IT services in a complex corporate environment.

We are looking for an analytical person, with coordination capacity and a clear orientation towards the continuous improvement of processes and services.

Desirable

as for us... Grupo Digital

We are an IT consultancy with a team of more than 150 technology professionals, where you will find stable projects at leading national and international clients, developing solutions in application development, systems architecture, Artificial Intelligence, Cloud, Cybersecurity, Big Data, etc.

more information on our website www.grupodigital.eu

About Grupo Digital

Grupo Digital is a Spanish IT consulting and talent outsourcing company based in Madrid. It provides IT recruitment, outsourcing, and technology consulting services, helping companies find and hire skilled tech professionals. The firm has a database of over 190,000 candidates and uses AI-driven matching to accelerate hiring, with a focus on roles in software development, data, cloud, cybersecurity, and SAP/ERP systems.

Grupo Digital operates primarily in Spain, with offices in Madrid and Valencia, and offers many remote and hybrid positions across the country. The company emphasizes flexibility, work-life balance, and professional development, making it an attractive option for IT professionals looking to work in Spain. Its international relevance is limited, as it mainly serves the Spanish market, but it provides opportunities for tech talent seeking roles in Spain.

Industry: IT Services
Headquarters: Madrid, Spain
In Spain: Madrid, Valencia
Website: grupodigital.eu

Good to know if you are moving

Grupo Digital is headquartered in Madrid, Spain, with an additional office in Valencia.
Many job openings are remote or hybrid, offering flexibility for international candidates.
The company provides benefits such as flexible hours, training opportunities, and parental leave.
It holds ISO 9001, ISO 27001, and ISO 14001 certifications, indicating quality and security standards.
The company participates in R&D projects with universities and public bodies, fostering innovation.

All open roles at Grupo Digital