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Customer Success Agent

On-site in Murcia·Full-time·Added today (last checked 2 Nov)

Grupo Orenes

100 open roles

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Our summary

Hours: Rotating shifts · Includes weekends
Work mode: On-site, Murcia
Contract: Permanent, full-time hours
Languages: Portuguese
Benefits: Private health insurance, flexible pay plan, meal vouchers, gym access

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

A C1 level of Portuguese is essential. An interview will be conducted in Portuguese to evaluate the level.
Knowledge of office automation and an advanced level of Microsoft Office.
Interest in new technologies and digital environments.
Organizational, communication, and incident-resolution skills.
Customer focus and teamwork skills.
Availability to work weekends and public holidays.
Availability to work in rotating shifts from 08:00 to 16:30 and from 16:30 to 01:00.

Nice to have

Advanced level of English is a plus.
Experience in customer service, Contact Center, or Customer Success is valued.

Pay & benefits

What you'll get

Permanent full-time contract.
Flexible compensation plan (medical insurance, meal vouchers, childcare vouchers, training, and transport).
Continuous training and real opportunities for professional development.
Gym access.
Physiotherapy service at a reduced cost.
Coffee and fresh fruit every day.
20% discount in all Hospitality and Catering establishments of Grupo Orenes.
Exclusive discounts and benefits for employees.

The role

Orenes Grupo, a business holding with over 55 years of experience in the leisure, hospitality, catering, and private gaming sectors, is looking to hire a Customer Success Agent for its offices in Murcia.

The selected person will be part of the customer service area, collaborating in the management and optimization of the service provided to users of our online and in-person channels, guaranteeing a quality experience and an effective resolution of incidents.

What you'll do

Provide telephone assistance to users of our online portal.
Provide telephone support to operators of physical establishments.
Manage and process technical and commercial incidents through internal management tools.
Coordinate the resolution of incidents with the Technical Assistance Service and technological providers.
Filter, escalate, and follow up on incidents until their resolution.
Handle customer inquiries through online chat.
Manage requests and inquiries received by email.
Contribute to the continuous improvement of customer service processes and user experience.

About Grupo Orenes

Grupo Orenes is a Spanish gaming and hospitality group headquartered in Murcia, Spain. The company operates a wide range of leisure and entertainment businesses, including bingos, casinos, sports bars, and restaurants, with a strong presence across Spain. It is one of the leading operators in the Spanish gaming sector, managing venues such as Casino Odiseo and various bingo halls and sports bars.

For international professionals, Grupo Orenes offers opportunities in customer-facing roles such as gaming floor staff, croupiers, and hospitality positions, as well as technical roles in electronics and maintenance. The company's operations are primarily in Spain, with offices and venues in cities like Murcia, Madrid, Valencia, Seville, and others. The work culture is rooted in the Spanish gaming and hospitality industry, and while most roles require Spanish language skills, the company provides a stable and established environment for those looking to work in this sector.

Industry: Gaming and Hospitality
Founded: 1950
Employees: 1,000–5,000
Headquarters: Murcia, Spain
In Spain: Murcia, Madrid, Valencia and 9 more

Good to know if you are moving

Grupo Orenes is a family-owned Spanish company with a long history in the gaming and hospitality industry, offering stable employment in a well-established sector.
The company operates venues across multiple Spanish cities, including Murcia, Madrid, Valencia, Seville, and others, providing opportunities in various locations.
Most roles require Spanish language proficiency, as they involve direct interaction with customers and local operations.
The company offers a range of positions from gaming floor staff and croupiers to hospitality roles like cooks and waiters, as well as technical positions in electronics.
As a Spanish company, it provides an authentic experience of working in the local gaming and hospitality industry, with a focus on customer service and entertainment.

In their own words

About the company & team

At Orenes Grupo, we believe in equal opportunities. All applications will be valued exclusively based on experience, training, and professional competencies, without distinction of age, sex, sexual orientation, gender identity, nationality, ethnic origin, religion, or disability. Applications from people with a disability certificate will be positively valued.

All open roles at Grupo Orenes