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Customer Support Executive (French)

On-site in Mallorca·Full-time·Added 1 month ago

HBX Group

62 open roles

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Overview

Job details

Full-time hours
Per the ad.

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work in English
English is required, per the ad.
French
The ad asks for French, or counts it in your favour.
Work on-site in Mallorca
No relocation package mentioned.

Requirements

What we're looking for

Customer service or operational support experience; travel or hospitality background preferred.
Strong problem‑solving skills with high attention to detail.
Ability to manage multiple requests in a fast‑paced environment.
Customer‑focused mindset with a strong commitment to service quality.
Clear written and verbal communication skills.

Nice to have

Experience using booking, case management, or CRM systems is an advantage.

Languages

Fluent English & French is mandatory for this role (spoken and written).

The role

The Customer Support Executive supports Hotelbeds and Bedsonline clients with operational booking‑related requests across the full customer journey (pre‑arrival, on‑the‑spot, and post‑travel). The role delivers prompt and accurate solutions in line with service deadlines, quality guidelines, and protocols, aiming to achieve first contact resolution and high customer satisfaction.

What you'll do

Handle operational requests related to bookings before arrival, during stay, and after travel.
Resolve client issues efficiently while adhering to defined service levels, quality standards, and procedures.
Provide timely and accurate information to ensure a smooth client experience.
Aim for first contact resolution whenever possible.
Escalate complex cases according to established protocols.
Maintain accurate case documentation in internal systems.
Contribute to a high‑performance, customer‑centric service culture.

Requirements

At HBX Group, we believe that diversity drives innovation and makes travel a force for good.
We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work:

Within an innovative, engaging and multicultural environment.
Have the opportunity to build strong and lasting business relationships and friendships from around the world.
Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

Hiring process

3 steps3 interviews

Register your interest
Introduction to HBX Group
With Talent Acquisition team · Phone call
A chance, following your application, for you to learn more about HBX Group. During this initial phone interview with a member of our Talent Acquisition team you can ask about the opportunity itself and share with us what you're looking for.
Opportunities to shine
With our leaders
Meet one or more of our leaders to discuss your skills and expertise and ask questions about what your future might look like at HBX Group. Depending on the role itself, this step may include more than one meeting with us and sometimes an assessment.
Is it a match?
Now it's time for us both to decide whether we're right for each other. We want to be the right fit for you, as much as you for us - a match where we both thrive.

All applications are reviewed by a member of our Talent Acquisition team and you should hear feedback within a week.
You can check the status of your application via the Homepage of your candidate account.

About HBX Group

HBX Group is a global travel technology company headquartered in Palma, Spain, operating at the intersection of travel and technology. The company provides a comprehensive suite of B2B solutions for the travel industry, including accommodation, transport, and ancillary services, connecting travel sellers with a vast inventory of hotel stock worldwide. With a workforce of over 2,000 employees, HBX Group is a significant player in the global travel ecosystem, serving clients in over 190 countries.

In Spain, HBX Group has its headquarters in Palma de Mallorca, with a substantial presence in Madrid and Barcelona. The company's work culture is international and dynamic, with English as the working language, making it an attractive destination for international professionals. They offer a range of roles from engineering and product to corporate functions, and their careers page highlights a commitment to innovation and technology, particularly in areas like AI adoption and data analytics.

Industry: Travel Technology
Founded: 2001
Employees: 1,000–5,000
Headquarters: Palma, Spain
In Spain: Palma, Madrid, Barcelona
Website: hbxgroup.com

Good to know if you are moving

English is the working language, making it accessible for international professionals.
The company has a global presence with offices in multiple countries, offering international career opportunities.
They have a strong focus on technology and data, with roles in AI, engineering, and data science.
The company offers a diverse range of roles from engineering to corporate functions, suitable for various professional backgrounds.
Headquartered in Palma de Mallorca, a popular destination for international professionals.

In their own words

About the company & team

HBX Group is the world's leading technology partner, connecting and empowering the world of travel. We're game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to 'move fast, dream big and make the difference' every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our 'global approach, local touch' mentality. We're headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

HBX Group is the world's leading technological partner, connecting and empowering the world of travel. We're game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard-to-reach high-value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course, we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to 'move fast, dream big and make the difference' every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our 'global approach, local touch' mentality.

All open roles at HBX Group