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Reservations Agent Internship

On-site in L'Hospitalet de Llobregat·Added 24 days ago

Hesperia World

78 open roles

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Overview

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Speak fluent Spanish
Listed as a requirement in the ad.
Work in English
English is required, per the ad.
Work on-site in L'Hospitalet de Llobregat
No relocation package mentioned.
University degree
“Estudiante o recién graduado en Turismo, Gestión Hotelera, Administración de Empresas o similar.” — per the ad.

This job was automatically translated to English.

Pay & benefits

What you'll get

Hands-on experience at an internationally renowned luxury hotel.
Direct mentorship from the Reservations and Sales team.
Official internship certificate and references upon completion.
Upon completion of the internship, the student will have a comprehensive overview of a hotel's supply chain and the ability to manage it in its entirety.
Possibility of joining the team after completing the internship (based on performance).

The role

Hyatt Regency Barcelona Tower is looking for a Reservations Intern!

Do you want to take your first steps in the luxury hotel industry? If you are a student or recent graduate and you are passionate about providing exceptional service and learning about reservations management in a 5-star environment, this is your opportunity. As a Reservations Intern, you will be part of the team responsible for ensuring a flawless experience from the moment guests make their reservation.

What you'll do

Manage room reservation requests and additional services, ensuring maximum accuracy and customer satisfaction.
Respond to customer inquiries via email, phone, and online platforms, providing clear and professional information.
Collaborate with other departments, such as Front Office and Sales, to coordinate special reservations.
Monitor reservations on external channels and ensure data is synchronized.

Requirements

Student or recent graduate in Tourism, Hotel Management, Business Administration, or a related field.
Advanced level of Spanish and English (other languages will be valued).
Familiarity with hotel management systems (PMS, CRS, or GDS) is a plus.
Excellent communication, organizational, and attention-to-detail skills.
Ability to work in a dynamic, customer-oriented environment.

About Hesperia World

Hesperia World is a Spanish hospitality group headquartered in Barcelona, operating a portfolio of hotels and resorts across Spain under its own brand and through partnerships with global luxury brands such as Hyatt and Secrets Resorts & Spas. The company manages properties ranging from urban hotels like Hyatt Regency Barcelona Tower to resort destinations in Lanzarote, Mallorca, and Murcia, offering services in accommodation, dining, events, and spa. With a workforce of several thousand employees, Hesperia World is a significant player in the Spanish hospitality industry, catering to both leisure and business travelers.

Hesperia World has a strong presence across Spain, with offices and properties in key tourist and business destinations including Barcelona, Madrid, Lanzarote, Mallorca, Murcia, and Vigo. The company offers numerous opportunities for international professionals, particularly in resort locations where accommodation is often included, and provides internships in departments like front office, culinary, marketing, and revenue management. Work culture emphasizes guest experience and professional development, making it an attractive option for those seeking to build a career in hospitality in Spain.

Industry: Hospitality
Founded: 1977
Employees: 1,000–5,000
Headquarters: Barcelona, Spain
In Spain: Barcelona, Madrid, Lanzarote and 3 more
Website: hesperia.com

Good to know if you are moving

Many resort positions, such as those in Lanzarote and Mallorca, include accommodation, easing the relocation process for international hires.
The company offers internships in multiple departments, including front office, culinary, marketing, and revenue management, providing entry points for newcomers to the Spanish hospitality sector.
Hesperia World operates properties under the Hyatt brand, giving employees exposure to international standards and career development opportunities.
Positions are available in various Spanish locations, from urban centers like Barcelona and Madrid to island resorts, offering diverse living environments.
The company values guest experience and professional growth, with roles ranging from entry-level to management, suitable for different experience levels.

All open roles at Hesperia World