F&B Trainee
An F&B trainee role at Hyatt Centric Gran Vía Madrid. The position offers professional growth and a dynamic work environment. It requires a collaboration agreement with your educational institution.
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No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Speak fluent Spanish
Listed as a requirement in the ad.
Work in English
English is required, per the ad.
Work on-site in Sevilla
No relocation package mentioned.
University degree
“Estudios relacionados con Turismo.” — per the ad.
Gym access
Free or discounted, per the ad.
This job was automatically translated to English.
What would we like you to bring to us?
- Proficiency in English and Spanish. A third language is valued.
- Previous experience in a similar position
- Studies related to Tourism.
- Attention to detail and empathy.
- Proactive personality, taking initiative and projecting a positive attitude.
- Independence and organizational capacity.
- Knowledge of the city of Madrid as a tourist destination is valued.
- Knowledge of the Microsoft Office suite and email management.
- Knowledge of the Opera System is valued.
And us, what can we offer you?
We are proud to take care of our team; therefore, we offer benefits that make a difference.
- Your development is our priority, which is why we have continuous training programs and opportunities for both internal and international mobility.
- Enjoy free nights in our hotels around the world and live the Hyatt experience.
- Because inclusion and respect are part of our essence, we are proud to be a workplace where diversity is not only respected but celebrated. We believe in equal opportunity and equity as fundamental pillars of our culture.
- Once a year, we meet with our talents to celebrate that we have the best team.
- With our Hystar program, every semester the team votes for the star talent who inspires the rest of their colleagues.
- Because well-being is one of our values, we take care of you with Wellhub, psychological support, and much more.
- You will enjoy a competitive package of benefits designed to care for you and recognize everything you contribute, which also includes exclusive discounts at our outlets and at some nearby businesses.
Your mission
We are looking for a Receptionist to join our team. If you are passionate about offering unique experiences, this is the place for you.
What will you do on a day-to-day basis?
- Welcome guests and perform check-in and check-out processes following brand standards, ensuring agile, accurate, and service-oriented attention.
- Act as the main point of contact during the stay, managing requests (transportation, amenities, correspondence, L&F, etc.) and offering follow-up until their correct resolution.
- Assist in the personalized attention and management of VIP guests and Global Members, ensuring their preferences and special procedures are met.
- Provide clear and updated information regarding hotel services, transportation, local activities, restaurants, and city plans, offering recommendations when relevant.
- Record and resolve incidents quickly and proactively, coordinating with Bellboys, PBX, and other departments to guarantee an effective and guest-centered response.
- Collect customer feedback during the stay and at the time of departure, transmitting it to the team to contribute to continuous improvement and Guest Experience indicators.
- Comply with quality standards, internal policies, and regulations (including data protection), as well as participate in training oriented toward service and hospitality.
We welcome you:
We know that many people only feel encouraged to apply when they meet all the requirements of the offer. If you feel inspired to boost your career, go for it! We would love to consider your experience and discover how you could help us make Hyatt even better!
Join the Thompson Sevilla Team! Let yourself be seduced by a luxury lifestyle experience.
Who are we?
Thompson Sevilla is the meeting point between Sevillian culture, contemporary art, and luxury lifestyle.
Here we live our purpose: "We care for people so they can be their best".
This means we take care of you so that you can grow, learn, and give your best every day. Because at Thompson Sevilla, people are at the center of everything we do. We believe in the power of belonging and in creating a culture of care, where every talent feels part of a family.
Additionally, Hyatt has been recognized for over 10 years on the Fortune 100 Best Companies to Work For list, reflecting our commitment to inclusion, well-being, and the development of our talents.
We are a company committed to equal employment opportunities. We do not discriminate based on race, gender, sexual orientation, religion, disability, or any other protected characteristic. In line with Hyatt's values, we put people at the center of everything we do, we value diversity, and we foster an inclusive environment where every person can develop, contribute their talent, and feel respected.
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