Grid Access Processing Officer

• Experience in managing new supplies or contracting energy services.

• Knowledge of network extension and electricity distribution processes.

• Experience in collection management, billing, or contractual documentation.

• Knowledge of the regulations applicable to electricity supply.

• Experience in coordination with technical teams or contractor companies.

• Knowledge of CRM tools or file management applications.

• Experience in multi-channel customer service.

• Availability to travel occasionally if the needs of the position require it.

• Experience in self-consumption facilities.

• Knowledge of AI.

• Intermediate or Higher Vocational Training, preferably in Administration and Management, Commerce, Electricity and Electronics, or equivalent degrees.

• Experience in customer service, administrative management, technical support, or file processing.

• Regular use of office tools and management systems.

• We value experience in service companies, utilities, electricity distribution, or environments with technical and administrative processes.

Are you passionate about providing quality service and accompanying the customer throughout the entire contracting process? Are you motivated by managing requests, reviewing documentation, and coordinating with different teams to facilitate the commissioning of new supplies? Are you interested in working in a dynamic, customer-oriented, and highly digitalized environment? Do you want to be part of a leading company in the global energy sector?

• Receive and process requests for new supplies submitted by customers.

• Review and validate the documentation necessary for the definitive opening of files.

• Request additional documentation or necessary corrections from the customer to complete the processing.

• Perform administrative follow-up of files until it is possible to formalize the contract.

• Manage the collection of amounts associated with supply requests.

• Provide information and support to the customer during the different phases of the process.

• Manage communications, inquiries, incidents, complaints, and requests related to the files.

• Keep file information and documentation up to date in the corporate systems.

• Coordinate with internal teams, contractor companies, and other stakeholders involved in the provision of the service.

• Apply general procedures, instructions from management, and the specific legislation of each Autonomous Community.

• Detect opportunities for improvement in the processes of service, management, and request resolution.

• Contribute to an efficient, clear, and high-quality customer experience.

• Perform changes of ownership and decommissioning of generation or self-consumption facilities, as well as modifications of the consumers associated with them.

05-10-2026

ADD YOUR ENERGY TO THE FUTURE!

You will be responsible for receiving and managing access and connection requests for consumption, generation, and self-consumption facilities, reviewing the necessary documentation for the definitive opening of files and ensuring their correct processing until it is possible to formalize the contract.

You will work in coordination with the Network Extension teams and other internal and external stakeholders, performing the corresponding collection procedures, guaranteeing agile and quality customer service, in accordance with internal procedures and the regulations applicable in each Autonomous Community.

• Administrative and documentary management of files.

• Customer service and guidance.

• Review and validation of documentation.

• Management of requests, incidents, claims, and inquiries.

• Billing, collection, and contracting processes.

• Use of office tools and corporate management applications.

• Coordination with technical teams, internal areas, and contractor companies.

• Application of internal procedures and administrative regulations.

• Basic knowledge of the energy sector and the processes associated with new supplies.

• Follow-up and updating of information in management systems.

• Adequate protection and processing of customer information and documentation.

• Customer orientation and service mindset.

• Planning and organizational skills.

• Attention to detail and document rigor.

• Clear and effective communication.

• Ability to coordinate with different stakeholders.

• Results-oriented and ability to meet deadlines.

• Ability to manage multiple requests and priorities simultaneously.

• Incident resolution and adaptability.

• Teamwork and collaboration.

• Proactivity and commitment to continuous improvement.