Information Security Specialist
Iberia4w ago
The role involves managing and coordinating the Information Security Management System (ISMS) within the PART-IS regulatory framework.
MadridNo Spanish needed
The English-language job board for Spain
87,000+ live jobsOverview
- Work mode
- On-site, Madrid
- Spanish
- Fluent
- Experience
- 3+ years
Visa options
The ad doesn’t mention sponsorship
Not a refusal, but not a yes. Worth asking in your first message.
Skills
This job advert was originally written in Spanish.
Requirements
What we're looking for
- Proficiency in systems such as Resiber, Amadeus.
- Knowledge of Salesforce.
- Experience in customer-facing operations (airports and/or call centers), minimum 3 years
- Implementation of operational and/or digital processes or projects
- Experience in complex environments (aviation, travel, telco, services)
Nice to have
- Experience in customer experience or customer journeys is valued
Skills
Languages
- Upper-intermediate English
Knowledge:
The role
As an Implementation Technician, Disruption Experience, your role will be to lead the design, implementation, and continuous optimization of customer communication journeys within a defined scope (e.g., disruptions or lifecycle), ensuring high-quality execution aligned with the overall Marketing Automation strategy.
This role is responsible for translating strategic priorities into actionable journeys, delivering high-impact customer interactions across different channels, and driving performance through data-driven optimization.
Responsibilities/Functions
What you'll do
• Ability to translate functional design into real execution
• Understanding of operations (contact center, airports, or similar) and digital environments
• Problem-solving profile oriented toward action
• Attention to detail and focus on execution quality
• Cross-functional coordination skills
• Ability to work in dynamic environments and under operational pressure
Talent at Iberia
How you'll work
This vacancy will accept internal applications until June 8, 2026, at 11:59 PM.
description
Our company
End-to-end implementation of journeys
• Translate designed journeys and processes into solutions implementable in operations and digital channels
• Ensure that disruption flows (changes, rebookings, compensations, etc.) function correctly as a whole
• Participate in functional definition to guarantee implementation feasibility
Operational and digital landing
• Implement processes in contact center, airports, Proactive Care, and digital channels (web, app, CRM)
• Ensure that operational playbooks are clear, actionable, and applicable in reality
• Coordinate with Technology for implementation in systems and tools
Experience testing and validation
• Test end-to-end journeys before and after deployment
• Validate the experience from the customer perspective across all touchpoints
• Detect incidents, gaps, or inconsistencies between design and execution
Audit and execution control
• Monitor the actual execution of processes across different channels and bases
• Identify deviations from the defined model
• Evaluate consistency between digital channels and operations (airports, contact center, Proactive Care)
Incident resolution and operational support
• Identify problems in the implementation or execution of journeys
• Activate rapid corrective solutions in coordination with involved teams
• Provide support to operational teams regarding doubts or incidents in new processes
Continuous improvement
• Collect feedback from operations (airports, contact center, Proactive Care) and digital channels
• Identify friction points and opportunities for improvement
• Propose optimizations for processes, tools, and flows
Cross-functional coordination
• Work closely with the Design Specialist (functional definition)
• Coordinate with Technology for developments and integrations
• Collaborate with Marketing Automation to ensure coherence in the execution of communications
• Align with Operations, Airports, Contact Center, and Proactive Care
About Iberia
Iberia is the flag carrier airline of Spain and one of the largest airlines in Europe, operating a broad international network from its hub at Madrid-Barajas Airport. The company is part of the International Airlines Group (IAG), alongside British Airways, Vueling, and LEVEL, and is a founding member of the Oneworld alliance. With a fleet of over 100 aircraft, Iberia serves more than 100 destinations across Europe, the Americas, Africa, and the Middle East, and is a major player in the maintenance, repair, and overhaul (MRO) sector, with its own hangars and workshops in Madrid.
Iberia has a significant presence in Spain, with its headquarters and main operational base in Madrid, and a major maintenance hub in La Muñoza. The company is a key employer for aviation professionals in Spain, particularly for engineers, technicians, and pilots. For international hires, Iberia offers a multicultural work environment and the opportunity to work in a leading European airline, with roles ranging from aircraft maintenance and engineering to commercial and digital positions. The company's culture emphasizes technical excellence and operational safety, and it is a relevant option for professionals looking to relocate to Spain.
- Industry
- Aviation
- Founded
- 1927
- Employees
- 20,000–50,000
- Headquarters
- Madrid, Spain
- In Spain
- Madrid, Barcelona, Palma de Mallorca
- Website
- iberia.com
Good to know if you are moving
- Iberia is part of the International Airlines Group (IAG), a multinational holding, which can offer opportunities for internal mobility across its airlines (British Airways, Vueling, etc.).
- The company's official working language is Spanish, but English is widely used in technical documentation and in many operational areas, making it accessible for international professionals.
- Iberia has its own MRO (Maintenance, Repair, and Overhaul) division with large facilities in Madrid (La Muñoza), offering specialized roles for aircraft maintenance engineers and technicians.
- The company runs a specific training program for new maintenance technicians (Programa de Formación), starting in October, which can be an entry point for international candidates.
- Many roles, especially in engineering and maintenance, require EASA Part-66 licenses or equivalent certifications, which are internationally recognized and can be a valuable asset for professionals.
In their own words
About the company & team
We are the largest Spanish airline and leader between Europe and Latin America; we belong to the IAG airline group and are part of the oneworld alliance. Our goal is to always be the best travel option for our customers and to make them feel that what matters most to us is their safety and the quality and experience of their journey. In addition to the airline, we also have aircraft maintenance as a complementary business.
At Iberia, we value that our professionals are an example of behaviors for customers, but also within the team. We expect all new hires to be an example of these.
Your role:
Professionals serve as an example of behaviors for customers, but also within the team. We expect everyone who joins to be an example of these.
- We are one and diverse: You work in a coordinated, open, and collaborative manner pursuing a common goal in a diverse and inclusive environment.
- We put soul and passion: You make things happen by fully committing to everything you do.
- We reinvent tomorrow: You look for new and different ideas to solve problems.
- We connect with our customers and colleagues: You always want to go a step further than expected with a smile and a pleasant manner.
- We make it simple and efficient: We focus on what's important, analyzing situations and eliminating what doesn't add value.
- We carry safety in our DNA: We work with the attention and care of the first day: in every ground operation, in every flight. We know the processes and apply them rigorously.
Additional information
Our commitment to Diversity and Inclusion
At Iberia, we are one and diverse. We are a faithful reflection of today's society and have teams with very diverse profiles that enrich us to be more creative and innovative.
We believe in talent without labels and are fully committed to offering the same professional opportunities to everyone. Therefore, all decisions in our selection processes are based exclusively on the competencies, skills, and knowledge necessary for the performance of the position.
*Position level is GSGT
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€123k - €142k
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