B2C Service Development Project Manager

You will join novel and challenging projects.

We will drive your professional development through continuous training adapted to your needs and motivations.

We are committed to the balance between professional and personal life. At Telefónica Spain, we promote flexibility, positioning ourselves as a benchmark in new ways of working, schedules, working hours, and work-life balance measures: you will be able to enjoy a hybrid work model.

We offer you a permanent contract and a very attractive remuneration.

Life insurance, pension plan, and private medical insurance.

You will be able to participate in our volunteering program.

¿Quieres unirte a una empresa líder en la industria tecnológica?

Personas con muchas ganas de darlo todo y marcar la diferencia. Apasionadas de la innovación y las tecnologías punteras.

Con esta oportunidad podrás adentrarte en el apasionante universo tecnológico y ser parte del cambio: un mundo más conectado, más humano, y lleno de historias que transforman vidas.

Remember to attach your updated CV in PDF format.

WE WANT PEOPLE LIKE YOU...

Your mission will be to lead the development and evolution of services for the residential market, guaranteeing their launch and operation with Telefónica's highest quality standards, from business conceptualization to end-to-end commercial availability.

You will be responsible for translating Business needs into technically viable solutions, supported by a deep knowledge of the technologies deployed in the home, such as access networks, customer equipment, connectivity platforms, and associated digital services.

Likewise, you will coordinate the areas involved in the service lifecycle, acting as a single point of reference to ensure consistency between functional requirements and available technical capabilities.

And you will manage the service roadmap and the functionality backlog, prioritizing based on customer value and business impact. You will maintain an updated view of the state of the art of the services under your responsibility and identify new development opportunities that increase customer satisfaction and business revenue.

THE CHALLENGES YOU WILL FACE DAY-TO-DAY

You will lead project and service management, channeling Business needs toward internal and external technical teams, and you will direct their planning and execution until commercial launch.

You will guarantee the launch and operation of services with Telefónica's highest quality standards, monitoring their performance and evolution throughout their entire lifecycle.

You will coordinate the different areas involved, such as Business, Systems, Network, Procurement, suppliers, and Operations, ensuring fluid communication and consistency between functional needs and available technical capabilities.

You will manage the services roadmap and the functionality backlog, prioritizing initiatives based on the value they bring to the customer and their impact on the business, while ensuring compliance with deadlines and quality criteria.

You will stay up to date with the technological evolution related to the services under your responsibility and propose new functionalities that contribute to positioning Telefónica as a benchmark for its Mass Market customers.

You will contribute to the elaboration of value propositions and business cases, identifying initiatives with impact on revenue and margin and always maintaining a customer-centric vision.

You will delve into the technologies deployed in the home, including access networks, customer equipment, connectivity platforms, and associated digital services.

You will drive new ways of working, using tools related to the software development lifecycle and artificial intelligence environments, prototyping new functionalities and promoting the automation of repetitive and back-office tasks.

You will maintain fluid communication with both internal and external technical and business teams, and you will develop executive communication with Management levels, synthesizing the necessary information to facilitate decision-making and identify critical points.

You will define quality and performance metrics and create dashboards and alert systems that allow for the monitoring of services and the identification of improvement opportunities.

You will represent Telefónica's position in external forums.

DO YOU IDENTIFY WITH THIS? IT'S TIME TO TAKE THE LEAP!

And that's why, at Telefónica España, we offer you the opportunity to join our team.