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Telephone Agent with English and German - Madrid

On-site in Madrid·Full-time·Added today (last checked 11 Nov)

Reale Seguros

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Our summary

Contract: Permanent, full-time hours
Spanish: Expected (ad in Spanish)
Other languages: German

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

The selected person must provide a clear customer orientation, as well as a high level of execution and resilience, which will be valued.

The selected person must speak Spanish, English, and German at a bilingual level

Nice to have

Having a Disability Certificate of at least 33% will be valued

What will you have to do?

The role

Telephone Agent with English and German - Madrid

Build your career with us

Join a leading company in the insurance sector

At Reale Seguros, people are our main value

What is it like to work at Reale?

What you'll do

The English and German speaking Telephone Agent profile will provide service to our policyholders regarding the opening of Car Claims.

Some of the more specific functions of the English and German speaking Telephone Agent:

Answering and handling calls from customers and intermediaries, providing information about claims management.

Perform claim opening tasks, carrying out the necessary processes, and transferring all necessary documentation to the claims handler, as well as noting down complementary and relevant information for the correct processing of the file

Managing surveyor notifications, informing about approved workshops and their advantages, and resolving issues related to the notifications themselves.

Informing workshops and suppliers about the status of their invoices and surveys.

Managing alarms flagged in the CTI/CRM system.

Escalating incidents to supervisors for forwarding to the appropriate departments.

Support for other campaigns when the needs of the service so require.

Hiring process

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Online Test

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Meet the team

Take part in our personal interview to better understand your interests and motivations

Welcome to Reale!

Join our excellent commercial network

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About Reale Seguros

Reale Seguros is the Spanish subsidiary of Reale Group, an Italian insurance group headquartered in Turin. The company offers a wide range of insurance products, including life, health, home, and auto insurance, operating primarily in Spain and Italy. Reale Group is one of the largest insurance groups in Italy and has a significant presence in Spain, where it operates under the Reale Seguros brand.

In Spain, Reale Seguros has its main office in Madrid and employs a large team across the country. The company is known for its strong focus on customer service and its commitment to digital transformation. For international professionals, Reale Seguros offers opportunities in a stable, established industry with a collaborative work culture, and it values diverse perspectives, making it a viable option for those looking to build a career in the Spanish insurance sector.

Industry: Insurance
Founded: 1828
Employees: 1,000–5,000
Headquarters: Turin, Italy
In Spain: Madrid

Good to know if you are moving

Reale Seguros is part of Reale Group, an Italian insurance company with a strong presence in Spain, offering a stable and established work environment.
The company has its main Spanish office in Madrid, a major hub for international professionals, with good transport links and a diverse expat community.
Reale Seguros is undergoing digital transformation, creating opportunities for professionals with skills in technology, data, and digital marketing.
As a mutual insurance company, Reale Group emphasizes long-term relationships and customer satisfaction, which can be appealing for professionals seeking a purpose-driven employer.
The company operates in both Italy and Spain, offering potential for cross-border career development within the group.

In their own words

Additional information

At Reale Seguros, we offer the experience and learning that only a large company with a long history can provide. The place of employment will be in our office in central Madrid with a full-time or intensive schedule depending on the time of year. An indefinite contract is offered with an attractive salary and interesting social benefits. Reale Seguros holds the highest-rated recognitions for working in a company: Great Place to Work, Family-Responsible Company, Equality in the Company, and Rational Hours Seals.