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Junior NOC / Infrastructure Operator (24x7)

Hybrid in Bilbao·Full-time·Added 29 days ago

Inetum

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Overview

Job details

Full-time hours
Per the ad.
Hybrid
Office and home days — the ad has the split.

Requirements

Have the right to work in Spain
Inetum doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
Be near Bilbao, Spain (Hybrid) for hybrid days
No relocation package mentioned.

This job was automatically translated to English.

Pay & benefits

What you'll get

We offer:

- Salary compensation in accordance with the experience provided.

- Career plan: professional career based on experience and personal potential within a company in continuous evolution and with solid growth.

- Training plan in technological competencies according to the demands of projects and clients.

- Flexible compensation: custom compensation where you can choose different products and model how to distribute them yourself: health insurance, meal vouchers, childcare, transport card, etc.

Requirements

What we're looking for

Technical requirements:

Knowledge of Windows and Linux systems, as well as experience in ticketing tools and incident management.
Knowledge of TCP/IP networks, connectivity, mobile communications, and infrastructure incident resolution.
Experience or knowledge in monitoring tools, event management, and alarms.
Ability to interpret logs, perform technical diagnosis, and apply structured operating procedures.
Previous experience in operation departments, systems exploitation, NOC centers, or technical support.
Communication skills, service orientation, and incident management in critical environments.
Technical English is essential.

Nice to have

Additionally, the following will be positively valued:

Knowledge of electric mobility, electric vehicle charging infrastructures, or associated management platforms.
Basic knowledge of electricity, electrical safety, or industrial environments.
Training or certifications related to ITIL, systems operation, networks, monitoring, or cybersecurity.
Portuguese knowledge.
Experience in 24x7 operation services and management of distributed mission-critical infrastructures.

The role

From the Operations line of Inetum Norte, we need to incorporate several 24x7 Systems Operator profiles into our delegation.
The selected individuals will integrate into one of our teams located in Bilbao, to be part of an Operation / NOC team.

Brief description of the duties to be performed:

Continuous monitoring of critical infrastructure and management of alarms and incidents through supervision tools and operation platforms.
Initial diagnosis, remote resolution, and escalation of incidents related to systems, communications, management platforms, and distributed technological equipment.
Management and tracking of tickets, application of operating procedures, coordination with specialized teams, and updating of associated technical documentation.
Coordination with manufacturers, telecommunications operators, and external providers for incident resolution and service recovery.
Participation in the 24x7 operation of the service, guaranteeing compliance with response times and established procedures.

About Inetum

Inetum is a global digital services and consulting company that provides technology solutions to businesses and public sector organizations. With a workforce of over 27,000 employees across more than 26 countries, the company specializes in areas such as cloud infrastructure, cybersecurity, application development, and digital transformation services. Inetum operates across various industries, including finance, healthcare, energy, and public administration, offering end-to-end IT services from consulting to managed operations.

In Spain, Inetum has a significant presence with multiple offices and a large team of IT professionals. The company is known for its collaborative work culture and focus on innovation, making it an attractive employer for international tech talent. Inetum actively hires for roles in software development, SAP consulting, Salesforce, and infrastructure management, offering opportunities for career growth and exposure to large-scale projects. For international professionals, Inetum provides a multicultural environment and the chance to work on diverse, high-impact initiatives across Europe and beyond.

Founded: 2000
Employees: 20,000–30,000
Headquarters: Paris, France
In Spain: Madrid, Barcelona
Website: inetum.com

Good to know if you are moving

Inetum has a large presence in Spain with offices in Madrid, Barcelona, and other cities, offering numerous opportunities for IT professionals.
The company works on international projects, providing exposure to global clients and cross-border teams.
Inetum offers roles in high-demand areas such as SAP, Salesforce, DevOps, and cybersecurity, which are valuable for career advancement.
The company provides a multicultural work environment, with employees from various nationalities and backgrounds.
Inetum supports professional development through training and certification programs, helping employees stay current with emerging technologies.

In their own words

About the company & team

Inetum is a European leader in digital services. Inetum's team of 28,000 consultants and experts strives every day to make a digital impact on businesses, public sector entities, and society. Inetum's solutions aim to contribute to the performance and innovation of its clients, as well as to the general interest.

Present in 19 countries with a dense network of centers, Inetum collaborates with major software vendors to tackle the challenges of digital transformation with proximity and flexibility.

Driven by its ambition for growth and expansion, Inetum generated a business volume of 2.5 billion euros in 2023.

All open roles at Inetum