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IT Support and Operations Technician

On-site in Madrid·Full-time·Added 3 days ago

Still open when we checked on 4 Oct

Overview

Job details

  • Full-time

    Per the ad.

Requirements

  • Have the right to work in Spain

    Infortec Consultores doesn't mention sponsorship in the ad.

  • Work on-site in Madrid

    No relocation package mentioned.

  • Have 3+ years of experience

    Mid-level role.

  • Higher vocational training (FP Grado Superior)

    “Formación de Grado Superior en Informática o similar.” — per the ad.

Skills

This job was automatically translated to English.

Requirements

What we're looking for

What are we looking for?

  • Higher Degree training in Computer Science or similar.
  • Between 3 and 5 years of experience in operations or support.
  • Problem-solving, analytical people eager to be part of a critical service.

The role

Summer 2026 checklist:

  • Book vacations.
  • Complain about the heat.
  • Eat more ice cream than recommended.
  • Find the project to start September with.

If you have already done the first three... we'll help you with the last one!

WE ARE LOOKING FOR OPERATIONS TECHNICIANS! (JUNIOR - MID PROFILES)

We are forming the team that will launch at the end of September, so this is the perfect moment to find your next challenge... before the "back to school" avalanche begins.

What you'll do

What will you do?

  • Manage and resolve level 2 incidents.
  • Analyze their impact and perform the corresponding follow-up.
  • Escalate and coordinate incidents via BMC-ITSM.
  • Keep different teams informed during critical situations.
  • Identify improvements and automations to reduce repetitive incidents.
  • Document all actions taken.

How you'll work

Conditions

  • Madrid-Arganzuela (Plaza de Legazpi area).
  • On-site.
  • 24/7 rotating shifts (availability for mornings, afternoons, and nights)
  • Project start: end of September.

Enjoy the summer. We'll make sure September starts with a new professional challenge waiting for you!

About Infortec Consultores

Infortec Consultores is a technology services and consulting company that works across a broad range of IT disciplines, including software development, systems administration, database management, cybersecurity, data engineering, and IT service and project management.

Its activity spans areas such as programming, architecture, quality, ERP/CRM and business intelligence, hardware, networks and security, helpdesk, systems, and telecommunications, with roles ranging from junior support technicians to senior architects and tech leads.

Industry
IT Services

Good to know if you are moving

  • Numerous positions are advertised as 100% remote (Teletrabajo/Remoto), e.g. 'Senior Developer (.NET) – 100% REMOTO'.
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  • Openings span many Spanish cities, including Madrid, Barcelona, Bilbao, Málaga, Sevilla, Granada and Palma de Mallorca.
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