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IT Support Technician

On-site in Madrid·Full-time·Added 2 days ago (last checked 13 Nov)

Capgemini

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Our summary

Work mode: On-site, Madrid
Contract: Full-time
Spanish: Fluent
English: Required

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Experience in Help Desk or technical support environments (a minimum of 6 months of experience will be valued).
High level of English (B2/C1) and proficiency in the local language, both oral and written.
Basic knowledge of LAN networks.
Advanced handling of IT tools and PC equipment.
Knowledge of software maintenance.
Knowledge of operating systems.
Solid knowledge of IT security and data privacy principles.

We are looking for a person with a proactive attitude, service and results orientation, the ability to work in a team, and solid analytical skills. It will be fundamental to have a clear vocation for user support, the ability to manage different priorities, and a commitment to service quality.

Nice to have

Knowledge of Apple macOS will be valued.

We value all applications. Even if you do not meet 100% of the requirements, we would love to meet you.

The role

Do you feel like joining our team and working in the IT department of one of the world's leading technology companies?

We are looking for an IT Support Technician (Help Desk N1/N2) to join our technology team. You will have the opportunity to work in a dynamic and international environment, providing technical support to end users, managing hardware and software incidents, and ensuring the correct functioning of the organization's IT equipment and services.

You will collaborate closely with Service Desk, systems, and other technology teams, contributing to offering a high-quality user experience and ensuring the continuity of daily operations.

What you'll do

First and second-level Help Desk support for users (hardware, software, applications, and tools managed by Corporate IT).
On-site (Hands & Eyes) and remote support for the Service Desk and other Corporate IT teams.
Review, support, and maintenance of office equipment (printers, projectors, meeting room screens, videoconferencing systems, etc.).
Registration and management of incidents through ServiceNow or other ticketing tools.
Diagnosis, repair, and maintenance of hardware.
Administrative management related to IT assets and financial processes.
Preparation and configuration of computer equipment (Windows 11 and Microsoft Office), as well as initial training and equipment delivery to new users.
Provisioning and management of computer equipment and its accessories.
Availability to work in shifts within regular office hours.
Availability to work occasionally outside regular office hours.
Availability to travel to other company locations when necessary.

Hiring process

1 interview

Submitting your application takes 3 to 5 minutes (name, contact details, CV and optional cover letter).
When you accept the offer you receive a pre-boarding plan and an invitation to the monthly RISE welcome event.

About Capgemini

Capgemini is a global leader in consulting, technology services and digital transformation, offering an array of integrated services that combine technology with deep sector expertise. The group describes itself as a global leader in business and technology transformation, powered by AI, and serves industries including aerospace and defense, banking and capital markets, consumer products, energy and utilities, healthcare, insurance, manufacturing, public sector, retail and telecoms.

Its portfolio of brands includes Capgemini Invent, its powerhouse of innovation, design and transformation, Capgemini Engineering, which helps the world's largest innovators engineer the products and services of tomorrow, as well as frog and Sogeti. Its services span cloud, cybersecurity, data and artificial intelligence, digital sovereignty, enterprise management, intelligent industry and sustainable business.

Industry: IT Consulting
Employees: 350,000

In their own words

About the company & team

Choosing Capgemini means choosing a company where you will have the freedom to design your career as you wish, with the support and inspiration of a collaborative community of colleagues around the world. Here you can reinvent what is possible. Join us and help the world's leading organizations discover the value of technology and build a more sustainable and inclusive world.

Additional information

Our Equality Plan and Code of Ethics guarantee inclusive, discrimination-free processes, fostering talent in an accessible, multicultural environment for people with disabilities (we positively value holding a disability certificate).

Capgemini is a global partner in business and technological transformation, helping organizations accelerate their dual transition toward a digital and sustainable world, generating a tangible impact on both companies and society. We are a responsible and diverse group, with more than 340,000 professionals in more than 50 countries. With more than 55 years of experience, our clients trust Capgemini to leverage the value of technology and cover all their business needs. We offer complete solutions ranging from strategy and design to engineering, driven by our leading capabilities in artificial intelligence, generative AI, cloud, and data, along with deep sector knowledge and a solid network of partners.

MAKE IT REAL. Join the team!

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