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Service Desk

On-site in Barcelona·Full-time·Added 2 days ago (last checked 10 Nov)

Infortec Consultores

121 open roles

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Our summary

Work mode: On-site, Barcelona
Contract: Full-time
Spanish: Expected (ad in Spanish)

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Experience in Service Desk or first-level technical support positions.
Knowledge of microcomputing, networks, and corporate applications.
Experience in ticket management and multi-channel support.
Ability to diagnose, resolve, and escalate incidents.
Good communication skills, user orientation, and organizational capacity.

If you are one of those who doesn't back down from an incident, stays calm even when the user says "this isn't working and it was working yesterday!", and enjoys helping others, we want to meet you!

This winter, be the one who provides the solution to the cold… and to the incidents!

The role

❄️ This winter, don't let incidents pile up on you!

They say that in Barcelona, winter comes accompanied by cold, rain, and the occasional day of blankets and a sofa. But in our team, there is something that cannot stay frozen: our support service!

We are looking for a Service Desk Technician to join our team in Barcelona (BCN). A resourceful, organized person with a good touch for dealing with users, capable of turning any incident into one less problem… and without needing to grab an umbrella!

What you'll do

Attend to users via telephone, tickets, and chat.
Register, categorize, and manage incidents and requests.
Resolve first-level problems related to microcomputing, networks, and corporate applications.
Escalate incidents that require specialized support.
Follow up on tickets until their resolution and closure.
Ensure service quality and user satisfaction.

How you'll work

📍 Location: Barcelona (BCN).

About Infortec Consultores

Infortec Consultores is a technology services and consulting company that works across a broad range of IT disciplines, including software development, systems administration, database management, cybersecurity, data engineering, and IT service and project management.

Its activity spans areas such as programming, architecture, quality, ERP/CRM and business intelligence, hardware, networks and security, helpdesk, systems, and telecommunications, with roles ranging from junior support technicians to senior architects and tech leads.

Industry: IT Services

Good to know if you are moving

Numerous positions are advertised as 100% remote (Teletrabajo/Remoto), e.g. 'Senior Developer (.NET) – 100% REMOTO'.
Some roles require advanced English, such as 'IT Operations/Service Management-Inglés C1(remoto)' and 'Python Developer - Madrid (inglés C1)'.
Openings span many Spanish cities, including Madrid, Barcelona, Bilbao, Málaga, Sevilla, Granada and Palma de Mallorca.

All open roles at Infortec Consultores