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IT Support Technician (CAU)

On-site in Alcobendas·Full-time·Added 5 days ago (last checked 8 Oct)

Agency
Grupo Crit

826 open roles

Overview

Work mode
On-site, Alcobendas
Contract
Full-time
Languages
Portuguese

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

  • Previous experience in technical support or basic IT systems.
  • Ability to assist and guide the user in incident resolution.
  • Strong communication skills and a user-oriented approach.
  • Residency near Alcobendas.

Nice to have

  • Experience with ticketing/incident management tools is valued.
  • Knowledge of the Portuguese language will be valued.

The role

Are you passionate about the world of IT and do you have a knack for customer service? This is your opportunity!

At Grupo CRIT, we are looking for an IT Support Technician for a User Service Center (CAU) in Alcobendas (Madrid). Here, you will have the opportunity to work in a dynamic and collaborative environment.

What you'll do

  • Reception and registration of IT incidents and requests.
  • User support and assistance via telephone, email, and in person.
  • First-level hardware and software incident resolution.
  • Configuration of IT equipment, accounts, access, and peripherals.
  • Escalation of incidents to specialized teams when necessary.
  • Follow-up of incidents and communication to the user regarding their status.
  • Management and updating of tickets in the management tool.
  • Knowledge of Salesforce CRM and Aircall tool.

About Grupo Crit

Grupo Crit is a French staffing and recruitment group headquartered in Paris, providing temporary work, permanent placement, and HR outsourcing services across multiple industries. With a strong presence in France and expanding operations in Spain, the company connects businesses with skilled workers in sectors such as logistics, manufacturing, administration, and technical trades. The group operates through a network of local agencies, offering flexible employment solutions to both companies and job seekers.

In Spain, Grupo Crit has a significant footprint with numerous job openings across regions like Madrid, Barcelona, Zaragoza, and Andalusia, reflecting its role as a major employer in the country's staffing sector. The company's work culture is centered on operational efficiency and matching talent with client needs, making it a practical entry point for international professionals seeking temporary or permanent roles in Spain, particularly in industrial and administrative positions. However, as a staffing agency, its relevance to international hires is primarily through the roles it manages rather than a distinct corporate culture.

Industry
Staffing
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