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Support Technician

On-site in Barcelona·Full-time·Added today (last checked 30 Oct)

Infortec Consultores

118 open roles

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Our summary

Work mode: On-site, Barcelona
Contract: Full-time

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Experience in on-site technical support for users, preferably in corporate environments.

Experience in supporting VIP and Senior Management users.

Knowledge of N1/N2 workstation support.

Experience with Windows, Mac, SCCM/MECM, and Intune.

Knowledge of Microsoft 365 and mobile devices.

Experience with ticketing tools and Active Directory.

Basic knowledge of support in technical rooms and remote hands actions.

Good communication skills, discretion, autonomy, and user orientation.

Pay & benefits

What you'll get

On-site project in Barcelona.

Working day organized in shifts within a 24x7 service modality.

Joining a technological environment where your experience and responsiveness will be fundamental.

This autumn, become a key piece so that technology never stops. Are you up for the challenge?

The role

🍂 This autumn, your experience will be key to keeping everything running

Autumn arrives in Barcelona and, with it, the days shorten, leaves fall, and offices regain their activity. While the city prepares for a new season, there is something that must continue to function perfectly: the technology that allows every workday to proceed without interruption.

We are looking for an experienced, autonomous, N2-oriented on-site Local Support Technician who enjoys helping users and knows how to operate with special attention to Senior Management and VIP users.

If you are a resourceful, discreet person with a vocation for service, we want to meet you!

What you'll do

Provide on-site support to users, including VIP and Senior Management profiles.

Diagnose and resolve N1/N2 workstation incidents.

Manage incidents and requests using ticketing tools.

Prepare and provide support for meetings and videoconferencing rooms.

Image and deploy Windows and Mac equipment using SCCM/MECM and Intune (Autopilot).

Configure and provide support for iPhone and Android mobile devices.

Resolve incidents related to Microsoft 365: Teams, Outlook, Excel, PowerPoint, and OneDrive.

Manage onboarding, offboarding, unlocks, and permissions in Active Directory.

Control inventory and manage workstations.

Perform remote hands actions in technical rooms: equipment checks, cabling, connections, power, and authorized restarts.

Accompany external technicians and collaborate on installations, changes, and diagnostics.

Escalate incidents to specialized teams and follow up until resolution.

About Infortec Consultores

Infortec Consultores is a technology services and consulting company that works across a broad range of IT disciplines, including software development, systems administration, database management, cybersecurity, data engineering, and IT service and project management.

Its activity spans areas such as programming, architecture, quality, ERP/CRM and business intelligence, hardware, networks and security, helpdesk, systems, and telecommunications, with roles ranging from junior support technicians to senior architects and tech leads.

Industry: IT Services

Good to know if you are moving

Numerous positions are advertised as 100% remote (Teletrabajo/Remoto), e.g. 'Senior Developer (.NET) – 100% REMOTO'.
Some roles require advanced English, such as 'IT Operations/Service Management-Inglés C1(remoto)' and 'Python Developer - Madrid (inglés C1)'.
Openings span many Spanish cities, including Madrid, Barcelona, Bilbao, Málaga, Sevilla, Granada and Palma de Mallorca.

All open roles at Infortec Consultores