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IT Service Manager

Remote from Spain·Added 1 month ago

INYCOM

16 open roles

Overview

Work mode
Remote from Spain
Contract
Permanent contract
English
Required
Experience
3+ years
Education
University degree
Benefits
Private health insurance, flexible pay plan

Visa options

  • The ad doesn’t mention sponsorship

    Not a refusal, but not a yes. Worth asking in your first message.

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Skills

This job advert was originally written in Spanish.

Requirements

Nice to have

  • Knowledge of ITIL.
  • Previous experience in similar environments or public administration.

The role

Are you motivated to lead IT services with real client impact, combining operational management, business vision, and economic development?

At Nunsys Group we are looking to bring in a Service Manager for a strategic project in Public Administration, where you will lead teams and ensure excellence in the delivery of technology services.

What you'll do

You will take on a cross-functional role with direct impact on service quality and the account:

WHO ARE WE?

At Nunsys Group we are one of Spain's leading technology groups, with more than 3,000 professionals and a presence across the entire country. We drive digital transformation for companies and public administrations through innovative, high-impact projects, working in key areas such as Cloud, Cybersecurity, Data & AI, Development, and Managed Services.

THE PROJECT

You will join as the person responsible for services for one of our clients in the Public Administration sector, leading IT service operations and associated projects. This is a key position with direct client contact, where you will combine:

  • Service management (SLAs, incidents, operations).
  • Project management.
  • Budget control.
  • Relationship development and new opportunities.

A role with a high level of responsibility, autonomy, and visibility, ideal for professionals with a comprehensive service-oriented profile.

Service management

  • Oversee compliance with SLAs (response times, availability, resolution).
  • Coordinate teams and resources (shifts, vacations, coverage).
  • Act as the escalation point for critical incidents.
  • Lead operational and follow-up committees with the client.

Project management

  • Plan milestones, timelines, and deliverables.
  • Identify risks and define contingency plans.
  • Control project scope.
  • Coordinate technical teams and stakeholders.

Economic management

  • Control budgets, costs, and profitability.
  • Monitor effort deviations.
  • Manage invoicing and monthly closings.
  • Prepare financial forecasts.

WHAT ARE WE LOOKING FOR?

  • Degree in Computer Engineering or Telecommunications.
  • Minimum of 3 years of experience in IT service and/or project management.
  • Knowledge of:
  • Systems and communications.
  • Service and project management.
  • Advanced level of English.
  • Ability to work with clients and manage teams.

Key Competencies

  • Client and results orientation.
  • Analytical and organizational skills.
  • Proactivity and continuous improvement.
  • Close rapport with technicians and clients.

WHAT DOES NUNSYS GROUP OFFER YOU?

  • Permanent contract in a stable project.
  • Professional environment with high-impact projects.
  • Career plan and professional growth.
  • Ongoing training and certifications.
  • Social benefits and flexible compensation.
  • Health insurance and wellness program.
  • Work tools (laptop, mobile phone, etc.).

ARE YOU INTERESTED?

If you are looking for a role where you can lead services, stay close to the client, and have a real impact on operations, this project is for you.

Apply and take the next step in your career within a solid and growing technology environment.

About INYCOM

Inycom is a Spanish technology services company founded in 1982, offering solutions and services in digital transformation, data analytics, automation, SAP, cybersecurity, infrastructure, cloud, and digital workplace. With over 950 professionals and more than 1,500 clients, it operates across sectors including public administration, banking, industry, laboratories, health, and telecommunications. The company is part of Nunsys Group, which employs over 3,000 people across Spain and in international projects.

Inycom has 16 offices across Spain, with a strong presence in cities like Zaragoza, Barcelona, Bilbao, Murcia, and A Coruña. The company emphasizes collaboration, creativity, and responsibility, offering opportunities for both students and experienced professionals. Its long-standing expertise in the hospital and laboratory sector, combining IT, equipment, and integration services, makes it a relevant employer for international professionals seeking roles in technology and healthcare IT.

Industry
Technology Services
Founded
1982
Employees
500–1,000
Headquarters
Zaragoza, Spain
In Spain
Zaragoza, Barcelona, Bilbao and 2 more
Website
inycom.es

Good to know if you are moving

  • Inycom is part of Nunsys Group, which employs over 3,000 people across Spain and in international projects.
  • The company has 16 offices across Spain, offering opportunities in various cities.
  • Inycom has over 40 years of experience in the hospital and laboratory sector, combining IT, equipment, and integration services.
  • The company focuses on digital transformation, with services in data analytics, automation, SAP, cybersecurity, and cloud.
  • Inycom offers hybrid work options for many roles, as seen in current job postings.
All open roles at INYCOM
WhatsApp
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