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Junior IT Support (Internship)

Hybrid in València·Full-time·Added today (last checked 10 Nov)

Octopus Energy Group

7 open roles

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Our summary

Hours: 40 hours a week
Work mode: Hybrid, València
Contract: Full-time
Spanish: Expected (ad in Spanish)
Education: Vocational training (FP Grado Medio)
Benefits: Private health insurance, flexible pay plan

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Skills

Nice to have

This job advert was originally written in Spanish.

Requirements

What we're looking for

Completed or ongoing professional training in Microcomputer Systems and Networks (SMR), Network Computer Systems Administration (ASIR), Web Application Development (DAW), Multiplatform Application Development (DAM), or similar.
Basic knowledge of operating system installation and configuration, especially Windows, and familiarity with Mac.
Notions of local networks: IP addresses, RJ45 cabling, and Wi-Fi connections.
Familiarity with office and user management tools, such as Google Workspace, Active Directory, or similar.
Eagerness to learn, curiosity about technology, and a proactive attitude.
Ability to follow procedures, organize tasks, and communicate incidents clearly.

Nice to have

You have completed internships (FCT) or have some initial experience in technical support or IT.
You have had contact with mixed Windows/Mac environments, whether during your studies, internships, or through your own initiative.
You know ticketing tools or incident management and resolution systems.
Intermediate English level (B2).

Pay & benefits

What you'll get

📍 Location: Valencia (C/Pintor Sorolla)
🏠 Work model: Hybrid.
⏳ Schedule: Full-time, 40 hours per week.

📈 Extra benefits

☕ Breakfast and fruit at the office.
🏥 Flexible compensation (meals, transport, childcare, health insurance...)
🎓 Training in product and professional development.
🎉 A close, dynamic, and fun environment.
🍽️ Team events and internal experiences.

The role

🌍 We are revolutionizing energy to change the world

At Octopus Energy, we are not a traditional electric company. We are a team of passionate people working every day to make energy 100% renewable, accessible, and fair for everyone.

We believe in technology and innovation as drivers of change. We want to transform the way the world consumes energy, removing barriers, simplifying processes, and offering a more human and transparent service.

For this very reason, our commitment is clear: clean energy must be the norm, not the exception. To achieve this, we combine sustainability with a people-centered approach, driving exceptional service and building an incredible team that shares our vision.

💡 But none of this would be possible without people like you. To continue growing and transforming the market, we are looking for talent eager to make a difference. If you want to be part of this change, contribute your energy, and help build a greener future.

At Octopus, we want technology to work as well as the people behind it! That's why we are looking to add someone to the IT Support team who wants to take their first steps in the world of technical support and continue developing professionally.

Your mission will be to help everyone at Octopus Energy Spain have the equipment, access, and technological tools they need to work in their day-to-day. You will work alongside the TechOps team, providing first-level technical support and learning from more experienced professionals.

If you love technology, enjoy helping others, and are curious to discover how things work, this could be a great opportunity to start your journey in IT! 🚀

What you'll do

You will prepare equipment for new hires and manage the receipt and return of devices upon leaving the company.
You will keep the technology inventory up to date, helping to control stock and preparing shipments and receptions of equipment and peripherals.
You will provide first-level technical support to Octopus people, helping them resolve basic incidents in Windows, Mac, and Android, as well as with software installations, passwords, and access.
You will lend a hand with the office infrastructure, collaborating in the preparation of workstations, cabling, connectivity, and access cards.
You will manage users and access in some of our internal tools, always with the guidance and supervision of the team.
You will collaborate with TechOps Help, documenting and escalating those incidents that require more advanced support.

Hiring process

If you want to be part of this project and help build a greener future, send us your application! 🌱

📎 Attach your CV and, if your profile fits, we will get in touch with you.

We look forward to meeting you! 😉

About Octopus Energy Group

Octopus Energy Group is a global energy company specializing in renewable energy supply, technology, and services. Founded in 2016, it has grown rapidly to serve millions of customers across multiple countries, with a strong focus on innovation, customer service, and the transition to clean energy. The group operates through its proprietary technology platform, Kraken, which powers energy retail and flexibility services worldwide.

In Spain, Octopus Energy has established a significant presence with offices in Madrid and operations across the country, offering roles in solar installation, energy management, and technical support. The company is known for its customer-centric culture, tech-driven approach, and commitment to sustainability, making it an attractive employer for international professionals interested in the renewable energy sector. With a growing team and a focus on expanding its solar and heat pump offerings, Octopus Energy Spain offers opportunities for both technical and commercial roles.

Industry: Energy
Founded: 2016
Employees: 5,000–10,000
Headquarters: London, UK
In Spain: Madrid, Bilbao, Málaga

Good to know if you are moving

Octopus Energy is a rapidly growing company with a strong international presence, offering opportunities for career advancement in the renewable energy sector.
The company's proprietary Kraken technology platform is a key differentiator, providing a modern and innovative work environment.
Spain is a key market for Octopus Energy's solar and heat pump expansion, with roles available in installation, project management, and energy management.
The company emphasizes a culture of innovation, sustainability, and customer-centricity, which may appeal to professionals seeking a purpose-driven employer.
While the global HQ is in London, the Spain office in Madrid serves as the main hub for Spanish operations, with roles also available in other cities like Bilbao and Málaga.

In their own words

About the company & team

At Octopus, we believe that talent does not understand labels or years of experience. We like to give opportunities to people eager to learn, contribute, and grow, regardless of where they are in their professional career.

Here you will have the opportunity to learn from the inside, share knowledge with a team that will accompany you in your development, and discover everything you can achieve.

Do you feel like starting your professional adventure with us? 💜

At Octopus Energy, we do things differently. We believe in a work environment where you can be yourself, grow professionally, and feel part of a team that truly wants to change the world.
🏆 We are a Great Place to Work! On Glassdoor, we have been recognized as one of the top 50 companies to work for, and our culture has been highlighted on multiple occasions.
🎙️ If you want to learn more about how we work, listen to our CEO on this podcast about our culture and values.

All open roles at Octopus Energy Group