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This job advert was originally written in Spanish.
Good communication skills and customer orientation.
Ability to listen, understand, and resolve user needs.
Basic computer skills.
Availability to attend in-person training and work in Santander.
Availability to work from Monday to Sunday, according to schedule.
Contract due to production circumstances, from November 2, 2026, to February 28, 2027.
Working day of 30 hours per week.
Two shift options, to be chosen by the candidate:
Morning shift: from 9:00 to 15:00 h.
Afternoon shift: from 15:00 to 21:00 h or from 16:00 to 22:00 h.
In-person training from October 26 to 30, from 9:00 to 15:00 h. This training is unpaid.
Start date: November 2.
At Konecta, we are looking for Customer Service Teleoperators for an energy sector project at our headquarters in Santander (Cantabria).
Offer quality customer service, helping users manage their appointments and needs related to the inspection and maintenance of their boilers.
If you enjoy interacting with people, have communication skills, and are looking for an opportunity to develop your customer service experience within the energy sector, this offer could be for you!
Handle incoming calls from customers who need information or wish to manage services related to the maintenance of their boilers.
Manage appointment requests for inspections, maintenance, and other associated services.
Offer close, professional, and efficient service, providing answers to customer inquiries.
Correctly record and manage the information from each call in the corresponding systems.
Work from Monday to Sunday, according to the roster.
Konecta is a global service provider specializing in customer management, business process outsourcing, and digital outsourcing. With 120,000 employees operating in 30 languages across 26 countries on 4 continents, the company offers end-to-end solutions including customer acquisition, retention, customer service, technical support, and collections, tailored to various industries.
Konecta has a significant presence in Spain, with its headquarters in Madrid. The company's global scale and multilingual operations make it a relevant employer for international professionals seeking opportunities in customer management and business process outsourcing. Its work culture emphasizes a sustainable business model and a diverse, multilingual workforce.
JOIN OUR TEAM!
We are a company committed to equal opportunities between women and men and we advocate for equality in all our positions.
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Location: Konecta headquarters in Santander: Avda. Juan Carlos I S/N, Edificio RIAMAR, ground floor. Maliaño, Cantabria (39600)
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