Financial Customer Service - German & English C1
Provide customer service via phone and email for a financial institution. The role offers a permanent contract and growth opportunities. Candidates must be based in Madrid or willing to relocate.
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The advert says visa sponsorship isn’t available for this role.
This job advert was originally written in Spanish.
Requirements
- Advanced level of English (minimum C1).
- Native or bilingual level of Spanish (C2).
Training
- In-person training in English, for 4 weeks, Monday to Friday.
-The first 2 weeks will be prior to the contract, for selection purposes and as a scholarship with €20 gross/day for attendance, from 9:00 AM-1:30 PM and 2:30 PM-6:00 PM. This will be paid upon passing the probationary period.
-The last 2 weeks will be carried out already under the employment contract from 9:00 AM to 5:00 PM.
What do we offer?
- Temporary contract for 3 months, renewable (2-month probationary period).
- 39-hour week.
- Total salary: €1,635 gross/month (base salary + language bonus).
- Night shift bonus: €1.96/hour (night hours from 10 PM to 6 AM).
- Transport allowance: €6.56/day (from 00:00h).
- Working schedule: 5 days a week, Monday to Sunday (alternating weekends).
- Production schedule: rotating shifts between 8 PM and 8 AM.
- On-site work in Los Remedios (Seville).
- Expected start date from: October 23, 2026.
Additional benefits
- "Bring a Friend" program: invite your friends and earn up to €300 per person.
- Professional growth in an environment that fosters your continuous development.
- Voice and opinion: your ideas and suggestions matter; help us keep improving.
- Exclusive discounts on technology.
- Learn languages while having fun: courses in French, German, Italian, and more.
- Wellness room: a space to meditate or take part in guided activities.
We are looking for candidates with native or bilingual Spanish (C2) and advanced English (minimum C1) for the customer service department of a well-known company in the vacation rental sector.
If you enjoy helping people, have good communication skills, and are looking for a stable project where your work is valued, we want to meet you!
What will your duties be?
- Assist customers and resolve issues or questions about their bookings.
- Advise hosts on publishing and managing their properties on the platform.
Why apply?
- 100% online selection process: no need to travel.
- Support throughout the entire process.
Apply now and be part of a professional team where your work makes a difference. We will contact you very soon!
Foundever is a global leader in customer experience (CX) and business process outsourcing (BPO), providing customer service, sales, and technical support solutions to a wide range of industries. With a workforce of over 100,000 employees across more than 45 countries, the company operates contact centers and digital transformation services for major brands worldwide. Its global headquarters is in Miami, USA, and it is one of the largest CX providers in the world.
In Spain, Foundever has a significant presence with multiple delivery centers in cities such as Madrid, Málaga, Sevilla, and Barcelona. The company is known for its multilingual and multicultural work environment, frequently hiring international professionals for roles supporting various European markets, including German, French, Italian, Dutch, and Portuguese. For international hires, Foundever offers opportunities to work in a dynamic, fast-paced environment with career growth in customer service, sales, AI, and technology, making it an attractive option for those looking to relocate to Spain.
At Foundever, we believe in you. We support your training, work-life balance, studies, and other professional activities. The only limits are the ones you set!
With our innovative wellness and development plan, you will always be growing:
* Move Well: workout routines and practical tips for your daily life.
* Eat Well: articles, recipes, and nutritional guides for a healthy lifestyle.
* Live Well: tools for work-life balance, stress reduction, mindfulness, and mental health.
* Do Well: combine wellness with activities that make a difference in our community.
Create your best moments. Join the #FoundeverLife
The Company is committed to equality, diversity, and inclusion, and enforces a zero-tolerance policy against any form of harassment or discrimination. We promote blind recruitment.