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Customer Service Agent - Vacation Rental | English & Spanish

On-site in Sevilla·Added 6 days ago (last checked 19 Oct)

Foundever

18 open roles

Overview

Salary
€1,635 a month
Work mode
On-site, Sevilla
Hours
Rotating shifts · Includes weekends
Spanish
Fluent
English
Required

Visa options

  • The ad rules out sponsorship

    The advert says visa sponsorship isn’t available for this role.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Requirements

- Advanced level of English (minimum C1).
- Native or bilingual level of Spanish (C2).

Education & certifications

Training

- In-person training in English, for 4 weeks, Monday to Friday.

-The first 2 weeks will be prior to the contract, for selection purposes and as a scholarship with €20 gross/day for attendance, from 9:00 AM-1:30 PM and 2:30 PM-6:00 PM. This will be paid upon passing the probationary period.
-The last 2 weeks will be carried out already under the employment contract from 9:00 AM to 5:00 PM.

Pay & benefits

What you'll get

What do we offer?

- Temporary contract for 3 months, renewable (2-month probationary period).
- 39-hour week.
- Total salary: €1,635 gross/month (base salary + language bonus).
- Night shift bonus: €1.96/hour (night hours from 10 PM to 6 AM).
- Transport allowance: €6.56/day (from 00:00h).
- Working schedule: 5 days a week, Monday to Sunday (alternating weekends).
- Production schedule: rotating shifts between 8 PM and 8 AM.
- On-site work in Los Remedios (Seville).
- Expected start date from: October 23, 2026.

Additional benefits

- "Bring a Friend" program: invite your friends and earn up to €300 per person.
- Professional growth in an environment that fosters your continuous development.
- Voice and opinion: your ideas and suggestions matter; help us keep improving.
- Exclusive discounts on technology.
- Learn languages while having fun: courses in French, German, Italian, and more.
- Wellness room: a space to meditate or take part in guided activities.

The role

We are looking for candidates with native or bilingual Spanish (C2) and advanced English (minimum C1) for the customer service department of a well-known company in the vacation rental sector.
If you enjoy helping people, have good communication skills, and are looking for a stable project where your work is valued, we want to meet you!

What you'll do

What will your duties be?

- Assist customers and resolve issues or questions about their bookings.
- Advise hosts on publishing and managing their properties on the platform.

Hiring process

Why apply?

- 100% online selection process: no need to travel.
- Support throughout the entire process.

Apply now and be part of a professional team where your work makes a difference. We will contact you very soon!

About Foundever

Foundever is a global leader in customer experience (CX) and business process outsourcing (BPO), providing customer service, sales, and technical support solutions to a wide range of industries. With a workforce of over 100,000 employees across more than 45 countries, the company operates contact centers and digital transformation services for major brands worldwide. Its global headquarters is in Miami, USA, and it is one of the largest CX providers in the world.

In Spain, Foundever has a significant presence with multiple delivery centers in cities such as Madrid, Málaga, Sevilla, and Barcelona. The company is known for its multilingual and multicultural work environment, frequently hiring international professionals for roles supporting various European markets, including German, French, Italian, Dutch, and Portuguese. For international hires, Foundever offers opportunities to work in a dynamic, fast-paced environment with career growth in customer service, sales, AI, and technology, making it an attractive option for those looking to relocate to Spain.

Industry
BPO
Founded
2021
Employees
100,000+
Headquarters
Miami, USA
In Spain
Madrid, Málaga, Sevilla and 1 more

Good to know if you are moving

  • Foundever has multiple offices in Spain, including Madrid, Málaga, Sevilla, and Barcelona, offering a variety of locations for relocation.
  • The company frequently hires for multilingual roles (German, French, Italian, Dutch, Portuguese), making it a good fit for international professionals with language skills.
  • Many positions offer hybrid work models, providing flexibility for employees.
  • Foundever provides opportunities for career growth in customer service, sales, AI, and technology, with roles ranging from entry-level agents to senior technical leads.
  • The company is a global leader in CX, offering a stable and well-established work environment for international hires.

In their own words

About the company & team

At Foundever, we believe in you. We support your training, work-life balance, studies, and other professional activities. The only limits are the ones you set!

With our innovative wellness and development plan, you will always be growing:
* Move Well: workout routines and practical tips for your daily life.
* Eat Well: articles, recipes, and nutritional guides for a healthy lifestyle.
* Live Well: tools for work-life balance, stress reduction, mindfulness, and mental health.
* Do Well: combine wellness with activities that make a difference in our community.

Create your best moments. Join the #FoundeverLife

Additional information

The Company is committed to equality, diversity, and inclusion, and enforces a zero-tolerance policy against any form of harassment or discrimination. We promote blind recruitment.

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