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Genesys Cloud and Contact Center Consultant

Remote, Madrid·Added today (last checked 4 Nov)

Krell Consulting

98 open roles

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Our summary

Salary
Up to €37,000 a year

About €2,310 a month after tax.

Hours
Jornada intensiva in summer · Monday to Friday
Work mode
Remote (Madrid)
Experience
3+ years

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Skills

Nice to have

This job advert was originally written in Spanish.

Requirements

What we're looking for

💼 Minimum experience: 3 years

✅ Minimum experience of 3 years in Contact Center environments and Genesys Cloud solutions.

✅ Experience in the design and automation of customer service processes.

✅ Knowledge and experience in flow configuration, script development, Participant Data, and Data Actions.

✅ Experience in the implementation and construction of AI agents with Genesys Cloud.

✅ Knowledge of Genesys Dialog Engine and Genesys Virtual Agent.

✅ Experience in Genesys Cloud integrations with CRM, backend, and other external systems.

✅ General knowledge of Artificial Intelligence, LLM, and Generative AI.

Nice to have

  • Experience in projects within the insurance sector.
  • Knowledge of customer service process optimization and user experience.
  • Familiarity with Microsoft Office tools (Word, Excel, and PowerPoint), Microsoft Copilot, and Teams.

Education & certifications

🎓 Education: University degrees, Vocational Training, and Higher Degree training cycles will be valued.

Pay & benefits

What you'll get

💰 Salary: Up to €37,000 gross per year

💰 Salary of up to €37,000 gross per year, depending on experience and knowledge provided.

✨ Joining a technological project within the insurance sector.

🏠 Primarily remote work, with occasional in-person meetings in Madrid.

🚀 Participation in innovative automation, Contact Center, and Artificial Intelligence projects.

📅 Project planned until December 2027, with the possibility of participating in new projects subsequently, depending on performance.

🤝 Integration into a professional and collaborative environment.

The role

🚀 Genesys Cloud Consultant | Contact Center & Artificial Intelligence

📍 Location: Madrid

🏠 Modality: Remote

🏢 Sector: Insurance

At Krell we are looking for a Genesys Cloud Consultant specialized in Contact Center, process automation, and Artificial Intelligence, to join an interesting technological project within the insurance sector.

We are looking for a profile with experience in the design, configuration, and implementation of customer service solutions on Genesys Cloud, including automations, integrations with external systems, and the development of AI-based conversational agents.

What you'll do

  • Design and automation of customer service processes in Contact Center environments.
  • Configuration and development of interaction flows in Genesys Cloud.
  • Design, implementation, and maintenance of scripts.
  • Configuration and management of Participant Data and Data Actions.
  • Design, construction, and implementation of bots and intelligent conversational agents.
  • Development of AI solutions with Genesys Dialog Engine and Genesys Virtual Agent.
  • Integration of Genesys Cloud with third-party systems via Genesys Data Actions, including CRM and backend systems.
  • Participation in initiatives to improve and optimize customer experience through automation and Artificial Intelligence.

How you'll work

📅 From September to June:

  • Monday to Thursday: from 8:00 AM to 6:00 PM.
  • Friday: 08:00 to 15:00.

☀️ Summer schedule (July and August):

  • Monday to Friday: from 08:00 to 15:00.

Hiring process

If you have experience in Genesys Cloud, Contact Center, and Artificial Intelligence and are looking for a new professional challenge, we want to meet you!

📧 Send your updated CV to carolina.gomez@krell-consulting.com indicating in the subject line Genesys Cloud Consultant – Remote.

We look forward to seeing you at Krell! 🚀

About Krell Consulting

Krell Consulting is a Spanish IT staffing and talent management firm founded in 2006. It provides services including outsourcing, direct selection, IT training, and RPO (Recruitment Process Outsourcing), with a focus on technology roles. The company operates primarily in Spain, offering both remote and hybrid positions across various tech disciplines.

Industry
IT Services
Founded
2006
Headquarters
Madrid, Spain
In Spain
Madrid, Barcelona, Oviedo

Good to know if you are moving

  • 100% Spanish capital, founded in 2006
  • Offers remote and hybrid roles across Spain, including Madrid, Barcelona, and Oviedo
  • Specializes in IT staffing, outsourcing, and training
  • Provides services in English and Spanish, with some roles requiring advanced English
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