Product Owner | Conversational Artificial Intelligence (Chatbots & Voicebots)

✅ Permanent contract with KRELL Consulting.

✅ Salary of up to €43,000 gross annual, depending on experience and knowledge.

✅ Hybrid modality in Barcelona, with office attendance 1-2 days per week.

✅ Possibility to consider 100% remote work.

✅ Participation in an international project in the insurance sector.

✅ Work with innovative Conversational Artificial Intelligence, chatbot, and voicebot solutions.

✅ Collaboration with international business and technology teams.

📩 Are you interested in this opportunity?

If you have experience as a Product Owner, Product Manager, Business Analyst, or Demand Manager, knowledge of Conversational Artificial Intelligence, and a C1 English level, we want to meet you!

Join KRELL Consulting and participate in the transformation of customer experience through Artificial Intelligence!

🚀 Product Owner | Conversational Artificial Intelligence (Chatbots & Voicebots) | Up to 43K

📍 Location: Barcelona

🏠 Modality: Hybrid (1-2 days on-site per week and the rest remote). Possibility to consider 100% remote work.

💰 Salary: Up to €43,000 gross annual.

📄 Contract: Permanent with KRELL Consulting.

💼 Required experience: Between 3 and 5 years.

🌍 English: C1 essential.

🏦 Sector: Insurance.

Do you have experience as a Product Owner and are you passionate about Conversational Artificial Intelligence?

At KRELL Consulting, we are looking to hire a Product Owner specialized in Conversational Artificial Intelligence (Conversational AI) to participate in an important international project for our client NTT DATA, within the insurance sector.

We are looking for a profile with business and product vision, capable of identifying digital transformation opportunities in Contact Center environments, especially through chatbot, voicebot, and Artificial Intelligence solutions.

The selected person will act as a link between business and technology, collaborating with international teams to define new products, manage demand, and support the implementation of Conversational AI solutions.

🎯 Main responsibilities

Demand management and business development

• Analyze Contact Center operations in different countries: channels, volumes, contact reasons, and KPIs.
• Identify automation and improvement opportunities through chatbots and voicebots.
• Organize and lead discovery sessions for needs with business teams.
• Drive new Conversational AI solution opportunities at an international level.

Business Cases and proposals

• Develop business cases evaluating cost savings, containment rates, and improvements in NPS/CSAT indicators.
• Prepare commercial proposals, estimates, and presentations for stakeholders.
• Support different business areas in evaluation and decision-making.

Product Management and Roadmap

• Define new products and services within the Conversational Artificial Intelligence catalog.
• Establish the product vision, value proposition, and functionalities.
• Participate in the definition and evolution of the product roadmap.

Agile Management and Delivery

• Translate business needs into functional requirements and user stories.
• Manage and prioritize the Product Backlog together with the technical Product Owner and Agile teams.
• Collaborate with technical teams during the development and implementation of solutions.
• Support clients from the identification of needs to production deployment.
• Monitor the performance of chatbots and voicebots and identify improvement opportunities.

International communication and collaboration

• Coordinate with business and technology teams in different countries.
• Share success stories and best practices.
• Drive the adoption of Conversational Artificial Intelligence solutions.