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Sea Logistics Customer Care Expert in Bilbao

Hybrid in Bilbao·Added 2 days ago (last checked 12 Nov)

Kuehne+Nagel

17 open roles

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Our summary

Work mode: Hybrid, Bilbao
Contract: Permanent
Spanish: Expected (ad in Spanish)
English: Required
Experience: 3+ years

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Kuehne+Nagel is hiring for this role in several places. This vacancy is in Bilbao.

This job advert was originally written in Spanish.

Requirements

What we're looking for

More than 3 years of experience in Sea Logistics, including experience in operational and customer service functions.
Previous experience in customer management and relations.
Knowledge of the maritime logistics and transport sector.
Excellent communication skills and customer focus.
Ability to manage different priorities in a dynamic environment.
Organized, proactive person oriented toward problem-solving.
Ability to work collaboratively with different teams and profiles.
Professional English proficiency.

Pay & benefits

What you'll get

Develop your professional career in a leading Company and world reference in the Logistics and International Trade sector. Work with us under optimal conditions adjusted to your professional level

The role

As a member of the Freight Forwarding team at Kuehne+Nagel, you will play a key role in transporting goods, optimizing processes, and fulfilling the promises made to our customers. And by transporting medicines, toys, and essential machinery parts, you don't just deliver products: you make small and large moments possible for people all over the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

Are you passionate about the maritime logistics sector and customer service? Do you have experience in Sea Logistics and want to continue developing your professional career in an international environment?

Currently, Kuehne+Nagel is selecting a Sea Logistics Customer Care Expert for its Bilbao offices. In this position, you will be a key point of contact for our customers, providing a professional, close, and solution-oriented service. You will work in coordination with different teams to guarantee an excellent customer experience and contribute to the correct management of their needs.

What you'll do

Attend to and manage customer needs and inquiries.
Maintain fluid and professional communication with customers and internal teams.
Follow up on requests and guarantee an adequate response.
Manage incidents and seek solutions oriented toward customer satisfaction.
Coordinate with different areas to guarantee an efficient service.
Maintain a global vision of customer needs and anticipate possible situations.
Identify opportunities for improvement in service and in the customer experience.
Contribute to the fulfillment of established quality and service standards.

It is more than a job

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About Kuehne+Nagel

Kuehne+Nagel is one of the world's leading logistics providers, offering freight forwarding and supply chain management services across sea, air and road logistics, as well as fulfilment, warehousing and distribution, customs clearance, insurance, e-commerce, project logistics and cold chain solutions. The group serves industry-specific needs in aerospace, automotive, consumer, healthcare, tech and semiconductors, industrial and perishables sectors. With close to 88,000 employees at almost 1,300 sites in close to 100 countries, it serves around 400,000 customers worldwide and was recognised as a leader in global logistics in the 2025 Gartner Magic Quadrant for Third-Party Logistics Providers.

The company describes a culture that 'puts humans at the heart of everything we do', and its scale across nearly 100 countries makes it a substantial employer for logistics, operations and engineering professionals considering opportunities in Spain.

Industry: Logistics
Employees: close to 88,000

Good to know if you are moving

Kuehne+Nagel is one of the world's leading logistics providers, with close to 88,000 employees at almost 1,300 sites in close to 100 countries — a large global network for logistics professionals.
The group was recognised as a leader in global logistics in the 2025 Gartner Magic Quadrant for Third-Party Logistics Providers.
In Spain, current openings span the company's core logistics lines, including 'Sea Logistics Business Development Manager', 'Air Logistics Warehouse Manager - night shift' and 'Road Logistics Customer Care Specialist'.
Technology roles are also open in Spain, such as 'Senior Cloud Engineer (m/f/d)', 'Senior Fullstack Engineer (m/f/d)' and 'Data Engineer for Data Products & Stores (m/f/d)'.
The company describes a culture that 'puts humans at the heart of everything we do – a company that is as great to work for, as it is to work with.'

In their own words

About the company & team

Logistics shapes everyday life, from the products we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it makes possible both everyday moments and the most special ones in the lives of people around the world.

As a global leader with a solid track record and a vision focused on driving the world forward, we offer a safe and stable environment where your career can make a true difference. Whether helping to deliver life-saving medicines, developing sustainable transport solutions, or supporting our local communities, your career will contribute to more than you imagine.

All open roles at Kuehne+Nagel