Guest Experience

• Previous experience in similar positions within the hotel sector will be valued, although the most important thing to us is the desire to learn and grow in this professional environment.
• Positive attitude, customer orientation, and ability to work in a team.
• Commitment to the quality and values of Landmar Hotels.
• Advanced English.

• Previous experience in similar positions within the hotel sector will be valued, although the most important thing to us is the desire to learn and grow in this professional environment.
• Positive attitude, customer orientation, and ability to work in a team.
• Commitment to the quality and values of Landmar Hotels.
• Advanced English.

• Maternity replacement contract until at least 17/02/2027 (with possibility of extension)
• Real opportunities for professional development.
• Access to continuous training programs (online and in-person).
• Discounts on private medical insurance.
• Exclusive advantages at our hotels.
• Access to physical and emotional well-being services.
• Company transport and children's camps during holiday seasons.

And many more advantages designed for you!

Would you like to be part of something more than just a job? If you are looking for a place where you can feel valued, contribute your talent, and be part of a team with purpose, this is your place.

We are looking for you!

Landmar Hotels is a Canarian hotel chain located in the south of Tenerife, born with the purpose of transforming holidays into memorable experiences. Our commitment to excellence, innovation, and sustainability is reflected in every detail, but above all, in the people who are part of our Landmar Team.

Being part of the Landmar Team means integrating into a culture based on Passion for what we do, Commitment to our teams and customers, Innovation and Continuous Improvement, Respect for our environment, and the Sense of Belonging that drives us every day.

As Guest Experience, you will be a key figure in the overall experience of our guests, accompanying them through every stage of their stay to guarantee a memorable, close, and personalized experience. Your ability to anticipate their needs, manage incidents with empathy, and coordinate with different departments will contribute directly to exceeding their expectations. Your proactive attitude, attention to detail, and service orientation will make the difference in every interaction.

• Ensure an exceptional experience with personalized attention to our guests.
• Manage special requests, complaints, incidents, or celebrations.
• Perform proactive follow-up during the stay to anticipate needs.
• Supervise compliance with quality standards in all areas related to the guest experience.
• Coordinate with different departments to guarantee good service.
• Manage and respond to comments on online reputation platforms.
• Prepare satisfaction reports and propose improvements.