Support Technician

Required:

• Vocational training or equivalent (Systems Administration, Application Development, Technical Support, Software and/or Hardware Installer).
• At least two years of experience in customer support for technological products and services, as well as operational consulting activities.
• Availability to travel to the different assigned establishments.

Desirable:

• Commercial experience in technological products and services (software/hardware/consulting).
• Knowledge of the retail channel or points of sale with a focus on software, hardware, and business management services sales (terminals, printers, computers, readers, consulting, reports).

• Work-life balance measures: remote work policy, flexible hours, intensive working day on Fridays, at Christmas, Easter and summer, and extra public holidays.
• Great working environment.
• Job stability.
• Restaurant card.

If you want to join the journey, apply to this offer!

Logista | Your partner along the way, all the way.

• We are a company that offers equal opportunities and fosters diversity and respect for difference in our organization. We do not tolerate any type of discrimination based on race, color, gender expression, gender identity, ethnicity, religion, social class, politics, citizenship, sexual orientation, marital status, disability or any other reason.
• We ensure that people with disabilities receive the necessary accommodations to participate in the selection process, as well as to perform the duties of their position. Contact us if you need to communicate any request in this regard.

At Logista, you will have the opportunity to go as far as you set your mind to. You will learn every day and add value in a professional, solid, diverse, sustainable and technological environment, collaborating with high-performance teams. If you are looking to take a professional leap, experience new challenges and keep growing constantly, this is your place. We are motivated by your success and, above all, by you enjoying the journey. What about you? Are you ready to join us on this trip?

Logista is the leading distributor to proximity retailers in Europe and specializes in distribution to proximity channels. It regularly serves more than 200,000 points of sale in Spain, France, Italy, Portugal, Poland and the Netherlands. It provides the best and fastest access to the market for a wide range of convenience, pharmaceutical, electronic top-up, books, publications, tobacco and lottery products, among others. Logista has a team of highly qualified professionals made up of more than 8,000 direct employees and 15,000 collaborators, focused on serving its customers in the most efficient way and adapted to their needs.

Specifically, at Logista Strator we are looking for a Technical Support Specialist whose mission will be:

• Attend to the installation and/or training needs of assigned Strator clients (tendentially by geographic area), whether for newly acquired clients, new equipment sales, contract renewals, and customer retention.
• Installation and/or training in Strator products and services or promoted by Strator.
• Identify sales opportunities for products and services to be reported to the JVR.
• Identify risks and operational improvement opportunities in your area of influence, with the goal of helping to achieve the business's growth and profitability figures.
• Develop installation and/or training activities for Strator clients according to the defined intervention schedule and in constant communication with your sales manager.
• Identify training needs and customer retention actions in your area, proactively defining the strategy with your sales manager.
• In coordination with the JJVV and the team of consultants in your area, support and promote the necessary actions to boost business development.
• Actively participate in the training follow-up plan for new clients and recurring clients to ensure their loyalty and high satisfaction.
• Identify sales opportunities for peripheral equipment and services in your geographic area as a result of your technical interventions.
• Support the Strator analysis team in detecting bugs, general incidents, and participate in UATs.
• Promote and optimize the use of Strator Software by your portfolio of clients, so that all the added value of the platform is perceived.
• In your retention role, you will be the remote or "on-site" telephone pivot for any technical incident and may refer or support SD or Admin if necessary.
• Maintain an adequate and up-to-date level of technical knowledge of Strator software and the catalog of products and services.
• Promptly report the actions taken in the corporate systems, providing key information and collaborating with the development of your team's activities.
• Promote teamwork.

• Being part of a leading company in its sector.
• Working with the best professionals and specialists in the market.
• Betting on technological innovation.
• Collaborating in an international environment thanks to our presence in 7 European countries.
• Having continuous learning, growth and professional development.
• Improving quality of life thanks to the best benefits.