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Customer Experience Consultant in Madrid

On-site in Madrid·Full-time·Added yesterday (last checked 28 Oct)

Maersk

9 open roles

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Our summary

Work mode: On-site, Madrid
Contract: Full-time
Spanish: Fluent
English: Required

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Skills

Maersk is hiring for this role in several places. This vacancy is in Madrid.

The role

Are you an experienced logistics professional with a passion for delivering exceptional customer experiences?

Maersk is seeking a Customer Experience Consultant to join our team in Madrid. This is an exciting opportunity for a customer-focused individual with a strong background in logistics, freight forwarding, or supply chain operations who enjoys building relationships, solving problems, and driving service excellence.

As a Customer Experience Consultant, you will be the primary point of contact for customers, ensuring a seamless end-to-end experience while collaborating closely with internal stakeholders to deliver outstanding results.

What you'll do

Manage and coordinate end-to-end shipment activities for customers.
Serve as the main point of contact for customer enquiries and issue resolution.
Build and maintain strong relationships with customers and internal stakeholders.
Drive customer satisfaction through proactive communication and problem-solving.
Identify opportunities to improve service delivery and customer retention.
Partner with Operations and Commercial teams to ensure a seamless customer experience.
Monitor service performance and escalate issues where appropriate.

What We're Looking For

Proven experience within logistics, freight forwarding, supply chain, or transportation.
Strong customer-facing experience in a service-oriented environment.
Excellent stakeholder management and relationship-building skills.
Fluent in Spanish and English.
Ability to manage multiple priorities in a fast-paced environment.
Proactive, solutions-focused mindset with a strong customer-first approach.
Strong communication and problem-solving skills.

About Maersk

Maersk is a global integrated logistics company headquartered in Copenhagen, Denmark, operating in over 130 countries. It is the world's largest container shipping company, providing ocean freight, port operations, supply chain management, and project logistics services. With a fleet of hundreds of vessels and a vast network of terminals, Maersk serves as a backbone of global trade, moving goods for major retailers, manufacturers, and project cargo clients.

In Spain, Maersk has a significant presence with offices in Madrid and Barcelona, supporting its Mediterranean operations and serving a diverse client base. The company is undergoing a digital transformation, integrating technology across its logistics and finance functions, which creates opportunities for professionals with international experience. Maersk's work culture emphasizes innovation, sustainability, and global mobility, making it an attractive employer for international hires seeking a dynamic environment with cross-border career paths.

Industry: Shipping
Founded: 1904
Employees: 100,000+
Headquarters: Copenhagen, Denmark
In Spain: Madrid, Barcelona

Good to know if you are moving

Maersk operates in over 130 countries, offering international career mobility and cross-border opportunities.
The company has a strong focus on sustainability, aiming for net-zero emissions by 2040, which may appeal to professionals passionate about green logistics.
Spain offices in Madrid and Barcelona are key hubs for Mediterranean trade, providing exposure to diverse markets.
Maersk offers a global work environment with English as the corporate language, easing the transition for international hires.
The company invests in digital transformation, creating roles in finance, project management, and customer experience that blend traditional logistics with modern technology.

In their own words

About the company & team

At Maersk, you will join a global leader in integrated logistics and become part of a diverse, collaborative team dedicated to creating exceptional customer experiences. We offer career development opportunities, international exposure, and the chance to make a meaningful impact on customers and the business.

If you're an experienced logistics professional looking to take the next step in your customer experience career, we'd love to hear from you.

Apply today.

Additional information

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.

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