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Per the ad: “Ciudadanía de la Unión Europea”
This job advert was originally written in Spanish.
Education: University degree in Economics, Business Administration, Engineering (Industrial, Processes, Systems), Information Technology, or Data Science.
Experience: 8 to 10 years in customer-oriented technology solutions management and a proven track record in leading digital transformation projects in complex environments.
Proficiency in CRM platforms (Salesforce) and experience tools, custom development, and transactional sales systems (SAP).
Architecture and integration of digital systems (APIs, Middleware, CDP, and Marketing Automation).
Project management methodologies (Waterfall, Agile) and collaborative tools (Jira, Confluence).
Advanced level of English.
You have additional training in digital product management, innovation, or sector-specific regulations (quality, HSEQ, automation).
Are you passionate about the challenge of the energy transition?
At Moeve, we transform energy and mobility to improve the world together, and we need all the talent to make it a reality. This is your opportunity!
What will your role be? As the person responsible for Customer Experience Projects and Products, you will lead the digital and technological transformation of the systems that support our relationship with customers. Your work will be essential to optimize every point of contact, from acquisition and contracting to loyalty, through the development and evolution of digital solutions that drive operational efficiency and a data-driven personalized vision. You will be responsible for ensuring a robust and secure ecosystem of platforms, including CRM, experience management tools (CX), self-service apps, and behavioral analytics. All of this under an agile and collaborative working model, coordinating multidisciplinary teams to achieve excellence in service and constant innovation.
Define and lead the digital customer experience strategy, promoting the cultural transformation toward a customer-centric mindset and digital innovation.
Manage the customer systems ecosystem, ensuring the proper operation and integration of CRM, SAP, portals, and self-service apps.
Coordinate development and technological implementation projects from functional definition to adoption by user areas.
Identify opportunities for digitalization, automation, and personalization to improve customer satisfaction.
Ensure the availability, security, and quality of customer data, safeguarding its integrity and traceability.
Lead multidisciplinary business, technology, and data teams, as well as relationships with technology vendors.
Monitor performance indicators (KPIs) and experience metrics (CX metrics) to drive continuous improvement.
Location: Madrid
Moeve always advocates for equal opportunities, identifying and developing all the potential of people based exclusively on their abilities to perform their functions and on non-discrimination based on sexual orientation, gender identity, gender expression, or sexual characteristics, as well as with respect to the other dimensions of diversity.
Apply
First contact
Phone call
Time to get to know each other with a first call.
Aptitude tests
To explore everything you could do at Moeve.
Interview
A conversation to introduce the project and get to know you better.
Language test
Not every role
Only if the role requires it.
Hiring manager interview
With a hiring manager
So you can put a face to the name and they can tell you everything you want to know.
Closing
Cepsa is a global energy company headquartered in Madrid, Spain, operating across the entire energy value chain, including exploration and production, refining, chemicals, and marketing of petroleum products. The company is undergoing a major transformation, rebranding as Moeve to reflect its commitment to sustainable energy, including biofuels, green hydrogen, and renewable power. With operations in over 20 countries and a workforce of around 11,000 employees, Cepsa is a significant player in the European energy sector.
In Spain, Cepsa operates major industrial complexes in Andalusia (San Roque and Palos de la Frontera) and has a broad network of service stations across the country. The company is actively hiring in Madrid and other locations for roles spanning data science, engineering, commercial, and operations. For international professionals, Cepsa offers opportunities to work in a dynamic, evolving energy company with a strong focus on sustainability and digital transformation, though Spanish language skills are often required for many positions.
Why join the Moeve team? With more than 10,000 employees, international presence, and nearly 100 years of history, at Moeve we lead the energy transition for a better world. Our goal is to take care of people and the planet, starting with the people who make up the Moeve team.
At Moeve, we imagine a better future and want to make it a reality. Our actions speak louder than words: we are leading an unstoppable movement.
Open a new door. Your first day starts here.
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