The English-language job board for Spain

Events and Customer Service Assistant - Cultural Sector

On-site in Madrid·Part-time·Added yesterday (last checked 28 Oct)

MagmaCultura

39 open roles

Apply

Our summary

Hours: Includes weekends
Work mode: On-site, Madrid
Contract: Part-time
Spanish: Native level
Education: Higher vocational training (FP Grado Superior)

Visa options

The ad rules out sponsorship
The advert says visa sponsorship isn’t available for this role.

Find jobs with visa support

This job advert was originally written in Spanish.

Requirements

What we're looking for

Academic training: Higher Vocational Training Cycle or Degree/Licentiate in Humanities, Audiovisual Communication, Communication, Image and Sound, History, Art History, Fine Arts, Protocol and PR, Tourism, or related degrees.
Languages: native or bilingual Spanish. Any other language will be valued.
Previous experience in customer service or similar positions.
Your essence: we are looking for a dynamic person, with the ability to adapt to different environments, a spirit of self-improvement, and an interest in connecting with people. If you enjoy teamwork, possess empathy, and have a sensitivity toward heritage, this is the place for you!

Pay & benefits

What you'll get

Real impact in the cultural sector: joining a leading organization in the management of cultural projects.
Space for your development: we bet on your talent. We offer you an ideal environment for constant learning.
Working day: 10 h/week (with monthly schedule adjustments according to the events calendar).
Working days and hours
- Monday: from 11:00 to 14:00 h.
- Tuesday and Wednesday: from 17:00 to 20:30 h.
- Saturdays: from 11:00 to 14:00 h and from 17:00 to 20:30 h.
- Sundays: from 11:00 to 14:00 h.
Contract type: permanent seasonal (fijo discontinuo).
Service duration: from 01/11/2026 to 31/05/2027.
Start date: immediate.
Location: Madrid.

The role

We are looking for an Events and Customer Service Assistant to join our team at a renowned, leading cultural institution located in the center of Madrid.

Your main objective will be to guarantee the correct functioning of the spaces during the celebration of cultural acts and events, offering excellent service to the public, organizing access, and ensuring the perfect setup of the rooms.

What you'll do

Access control and customer service: perform ticket validation and manage the flow of attendees in auditoriums and main halls, guiding the public at all times.
Space setup: prepare the rooms before each event by setting everything up appropriately.
Guarantee operations: supervise the order of entries and exits, contributing to all events being carried out with maximum punctuality, safety, and quality of service.

About MagmaCultura

Magmacultura is an international cultural management company specializing in the design and management of cultural, educational, tourism, and communication projects. With over three decades of experience, it offers comprehensive management of cultural assets, including museums, immersive spaces, and digital cultural centers, along with services such as cultural mediation, event management, and educational programs.

Magmacultura operates across Spain, with current vacancies in cities including Madrid, Barcelona, Valencia, Santander, and others. The company's work culture emphasizes public-facing roles in cultural venues, requiring strong language skills (e.g., English, French, Basque) and a passion for cultural dissemination. For international professionals, opportunities exist in roles such as cultural informers, educators, and front-of-house staff, often with weekend or shift work.

Industry: Cultural Services
In Spain: Madrid, Barcelona, Valencia and 10 more

Good to know if you are moving

Magmacultura manages cultural projects across multiple Spanish regions, with job openings in cities like Madrid, Barcelona, Valencia, and Santander.
Many roles require language skills, such as English B2/C1, French, or Basque, making them accessible to international candidates.
Positions include public-facing roles like cultural informers, ticket sellers, and VR experience guides, often with weekend or shift schedules.
The company has over 30 years of experience in cultural management, indicating stability and a broad network of cultural venues.
Some roles are temporary or project-based, such as for specific exhibitions or seasonal events.

In their own words

About the company & team

Magmacultura was born with the conviction that culture transforms. Today, more than 30 years later, we remain the same company: passionate, approachable, and committed to bringing heritage, art, and knowledge closer to people.

We conceptualize, design, manage, and communicate cultural, educational, and tourism projects, with museums, cultural centers, and heritage sites as our main areas of operation. Join our team!

Additional information

At Magmacultura, we firmly believe that, to care for the plurality of our audience, we must first guarantee it from within. Therefore, we ensure selection processes that are open, equitable, and completely free of discrimination based on sex, origin, age, functional diversity, sexual orientation, gender identity, religion, or any other personal or social condition.

We have an active Equality Plan that supports our real commitment to equal opportunities at all levels of the organization. Here, all candidacies are evaluated based on criteria of talent, motivation, and potential.

All open roles at MagmaCultura