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Customer Service Staff for Museum (English B2 and an additional language B2) – Madrid

On-site in Madrid·Full-time·Added 1 month ago

Still open when we checked on 26 Sept

MagmaCultura

42 open roles

Overview

Job details

  • Fixed-term contract

    Full-time.

Requirements

  • Have the right to work in Spain

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

  • Speak fluent Spanish

    Listed as a requirement in the ad.

  • Work in English

    English is required, per the ad.

  • Work on-site in Madrid

    No relocation package mentioned.

  • University degree

    “Formación académica: en Historia del Arte, Bellas Artes, Historia, Turismo, Humanidades, Antropología, Gestión Cultural o equivalentes.” — per the ad.

This job advert was originally written in Spanish.

Requirements

What we're looking for

  • Academic training: in Art History, Fine Arts, History, Tourism, Humanities, Anthropology, Cultural Management, or equivalents.

  • Languages (essential): Spanish (native or bilingual), English (minimum accredited B2) and a second additional language with official B2 accreditation or higher.

  • Previous experience: of at least 1 year in customer service in museum or cultural spaces.

  • Your essence: if you possess a friendly attitude, assertive communication, service orientation, and a genuine interest in customer service, this is your place!

Pay & benefits

What you'll get

  • Real impact in the cultural sector: joining a leading organization in the management of cultural projects.

  • Space for your development: we bet on your talent. We offer you an ideal environment for constant learning.

  • Working day, days, and schedule

  • Position 1: Afternoon Shift (24.37 h/week): Monday, Thursday, Friday, and Saturdays from 15:00 to 20:30, and Sundays from 14:30 to 19:30.

    • One free weekend per month is guaranteed, with weekly rest days set on Tuesdays and Wednesdays.

    • Contract: replacement due to medical leave.

  • Position 2: Afternoon Shift (21.5 h/week): position with rotating shifts in a 5-week cycle according to the roster:

    • Schedule: usual time slot: from 15:00 to 20:30 (Monday to Saturday) and from 14:30 to 19:30 (Sundays).

    • Contract: temporary contract for holiday coverage.

  • Start date: immediate.

  • Location: Madrid.

The role

We are looking for a dynamic and customer-oriented Gallery Assistant / Customer Service Assistant to join a prominent museum in Madrid.

Your main role will be to ensure an excellent experience for users and visitors during their tour of the center, ensuring the correct functioning of the rooms and the engagement of the public.

What you'll do

  • Care for the experience and preservation of heritage: ensure the protection of pieces, materials, and spaces of permanent and temporary exhibitions, reporting any incidents.

  • Coordinate opening and closing operations: execute daily protocols for the opening and closing of the center, including turning on and off devices or exhibition elements.

  • Guide and control access: control access to the rooms and manage the circulation of visitors and groups, providing information on the location of exhibition areas, services, and activities.

  • Provide information and distribute educational material: handle basic inquiries about the exhibitions and ensure the correct distribution of pedagogical materials and audio guides.

About MagmaCultura

Magmacultura is an international cultural management company specializing in the design and management of cultural, educational, tourism, and communication projects. With over three decades of experience, it offers comprehensive management of cultural assets, including museums, immersive spaces, and digital cultural centers, along with services such as cultural mediation, event management, and educational programs.

Magmacultura operates across Spain, with current vacancies in cities including Madrid, Barcelona, Valencia, Santander, and others. The company's work culture emphasizes public-facing roles in cultural venues, requiring strong language skills (e.g., English, French, Basque) and a passion for cultural dissemination. For international professionals, opportunities exist in roles such as cultural informers, educators, and front-of-house staff, often with weekend or shift work.

Industry
Cultural Services
In Spain
Madrid, Barcelona, Valencia and 10 more

Good to know if you are moving

  • Magmacultura manages cultural projects across multiple Spanish regions, with job openings in cities like Madrid, Barcelona, Valencia, and Santander.
  • Many roles require language skills, such as English B2/C1, French, or Basque, making them accessible to international candidates.
  • Positions include public-facing roles like cultural informers, ticket sellers, and VR experience guides, often with weekend or shift schedules.
  • The company has over 30 years of experience in cultural management, indicating stability and a broad network of cultural venues.
  • Some roles are temporary or project-based, such as for specific exhibitions or seasonal events.

In their own words

About the company & team

Magmacultura was born with the conviction that culture transforms. Today, more than 30 years later, we remain the same company: passionate, close, and committed to bringing heritage, art, and knowledge closer to people.

We conceptualize, design, manage, and communicate cultural, educational, and tourism projects, with museums, cultural centers, and heritage sites as our main areas of operation. Join our team!

Additional information

At Magmacultura, we firmly believe that, to care for the plurality of our audience, we must first guarantee it from within. Therefore, we ensure selection processes that are open, equitable, and completely free of discrimination based on sex, origin, age, functional diversity, sexual orientation, gender identity, religion, or any other personal or social condition.

We have an active Equality Plan that supports our real commitment to equal opportunities at all levels of the organization. Here, all candidacies are evaluated based on criteria of talent, motivation, and potential.

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