Senior Solutions Analyst

Act as a functional reference for the processes and systems for issuing Health products, serving as a link between business areas and technology teams. Translate business needs into viable, efficient, and sustainable solutions, aligned with the reference architecture and the organization's design principles, driving continuous improvement and ensuring the quality of implementations.

• Minimum of 5 years of experience in the Health insurance business, with deep knowledge of issuance processes.
• Experience as a functional or solutions analyst, acting as a liaison between business and development teams in technological initiatives.
• Experience in solution design and validating its alignment with reference architectures, design principles, and technological standards.

• Requirements gathering and definition: Collaborate with stakeholders, including business users and IT teams, to gather and document functional and technical requirements for new systems or improvements to existing ones. Collaborate closely with the business Product Owner as a key partner in the definition, analysis, and prioritization of needs, translating business requirements into epics, features, and user stories, with their corresponding acceptance criteria.
• Solution design: Develop detailed designs and specifications for new systems, improvements, or updates based on the gathered requirements, ensuring their alignment with the reference architecture, design principles, and the organization's technological standards.
• Business-technology liaison: Act as a link between business areas, the Product Owner, architecture, and development teams, facilitating clear communication, resolving discrepancies, and establishing relationships of trust with business stakeholders.
• Implementation coordination: Work with IT and development teams to coordinate the implementation of new systems or improvements, ensuring that evolutions are completed on time, within scope, within budget, and with the required quality levels.
• Quality assurance: Test new systems, applications, or updates to ensure they meet specified requirements and function correctly, defining acceptance criteria and coordinating and executing functional and integration tests.
• Support, troubleshooting, and continuous improvement: Provide ongoing support for IT systems, addressing any issues that may arise. Analyze and prioritize incidents, identify their root causes, and propose sustainable solutions that reduce risks, inefficiencies, and recurrences.
• Documentation: Maintain complete and up-to-date documentation of systems, including processes, models, technical specifications, decisions, and change logs.
• Training and support: Conduct training sessions and provide support to end users to help them understand and effectively use new systems or improvements.
• Systems analysis: Perform evaluations of existing IT systems to identify inefficiencies, risks, and areas requiring improvement.
• Leadership and decision-making: Drive agreements among stakeholders, anticipate risks and dependencies, and make informed decisions taking into account the impact on the business, technological feasibility, and the sustainability of the solution.

Location: Majadahonda