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Operations Analyst

On-site in Palma·Added 1 month ago (last checked 8 Oct)

Meliá Hotels

285 open roles

Overview

Work mode
On-site, Palma
English
Required
Experience
2+ years
Education
University degree
Benefits
Flexible pay plan

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Skills

Nice to have

This job advert was originally written in Spanish.

Requirements

What we're looking for

  • Minimum 2/3 years of experience in Performance, Business Analytics, Management Control, Finance, or similar positions.
  • Experience in the hotel sector or knowledge of hotel operations is valued.
  • Experience with project management tools is desirable.
  • Advanced Excel and data analysis.
  • Knowledge of financial reporting, budgeting, and forecasting.
  • Familiarity with Business Intelligence and data visualization tools.
  • Ability to interpret economic and operational business information.
  • Strong analytical skills and a data-driven mindset.
  • Critical thinking and problem-solving.
  • Organization and management of multiple projects simultaneously.
  • Communication and influence skills with different stakeholders.
  • Proactivity, attention to detail, and orientation toward continuous improvement.

Education & certifications

  • Degree in Business Administration and Management, Economics, Hotel Management, or similar.
  • Postgraduate training or an MBA in Business Intelligence, Analytics, or related areas is valued.

Languages

  • Professional Spanish and English.
  • Knowledge of a third language will be positively valued.

Pay & benefits

What you'll get

  • My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
  • My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

The role

"The world is yours with Meliá"

Discover an endless path at Meliá, where opportunities for growth and development are infinite. Immerse yourself in a journey that will take you to work in various countries and become part of our extensive global family.

Provide analytical support to the operations area to facilitate strategic and business decision-making. You will be responsible for analyzing the company's economic and operational performance, identifying risks and opportunities for improvement, and ensuring the quality and consistency of the information used in planning, reporting, and business monitoring processes.

What you'll do

  1. Financial planning and results analysis
  • Participate in budgeting, rolling forecast, monthly closing, and long-term planning processes.
  • Analyze deviations, trends, and operational and financial KPIs to identify risks and opportunities.
  1. Reporting and decision-making support
  • Prepare reports, presentations, and analyses for Management, Committees, and other business areas.
  • Consolidate information from different centers and guarantee the quality and consistency of reporting.
  1. Feasibility studies and investments
  • Participate in the preparation of feasibility studies for new projects and contract renewals.
  • Follow up on investment proposals and support the corresponding approval processes.
  1. Performance analysis and continuous improvement
  • Identify areas for improvement in results, productivity, and profitability.
  • Drive initiatives for automation, process optimization, and improvement of reporting tools.
  1. Cross-functional coordination
  • Collaborate with Operations, Revenue Management, BI, Finance, and Management Control teams to ensure information alignment.
  • Act as a connection point between different areas to guarantee a comprehensive view of the business.
  1. Strategic business support
  • Prepare analyses and documentation for Business Reviews, operational committees, and meetings with internal and external stakeholders.
  • Contribute to the generation of insights that facilitate data-driven decision-making.

About Meliá Hotels

Meliá Hotels International is a Spanish hotel company and one of the world's largest resort hotel chains. Founded in Palma de Mallorca in 1956, the company operates over 350 hotels across more than 40 countries, spanning brands such as Gran Meliá, Meliá, ME by Meliá, Innside by Meliá, and Paradisus. The company is a global leader in the hospitality industry, with a strong focus on leisure and business travel, and is known for its Mediterranean heritage and premium service standards.

Meliá has a very significant presence in Spain, its home market, with a wide network of hotels across the Balearic Islands, the Canary Islands, and the mainland. The company is a major employer in Spain, offering a wide range of roles in hotel operations, food and beverage, and management. For international professionals, Meliá offers opportunities to work in a dynamic, multicultural environment within a leading global hospitality brand, with roles often requiring Spanish language skills and a passion for customer service.

Industry
Hotels
Founded
1956
Employees
40,000–50,000
Headquarters
Palma de Mallorca, Spain
In Spain
Palma de Mallorca, Madrid, Barcelona and 17 more
Website
melia.com

Good to know if you are moving

  • Meliá is a Spanish company, so working there offers a direct path to living and working in Spain, particularly in popular tourist destinations like the Balearic and Canary Islands.
  • The company operates a large number of hotels in Spain, providing many job opportunities in various departments such as food & beverage, housekeeping, and front office.
  • As a global hotel chain, Meliá has a multicultural workforce, and English is often used in international tourist destinations, making it accessible for non-Spanish speakers.
  • The company offers internal mobility and career development opportunities within its extensive portfolio of hotels in Spain and worldwide.
  • Many roles, especially in food & beverage and housekeeping, may require Spanish language skills to interact with local staff and guests.

In their own words

Additional information

At Meliá Hotels International we are committed to equal opportunities between women and men in the workplace, with the support of management and the principles contained in our Human Resources policies. We also care about spreading a corporate culture committed to effective equality throughout the entire workforce, and raising awareness of the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any type of discrimination, especially that related to disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees is fundamental to our success as a global company.

Furthermore, we are committed to the sustainable growth of our sector through a great, socially responsible human team. In this regard, our motto is "Towards a sustainable future, from a responsible present" Thanks to all our collaborators we make this possible.

To protect you and avoid fraud in the selection processes, we invite you to consult our recommendations on the page "Protect your application".

If you want to be "Very Inspiring People",

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