Assistant Front Office Manager

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• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

At Meliá Madrid Barajas hotel we are looking for an Assistant Front Office Manager to support the department head in developing and implementing the departmental strategy established at the hotel, committed to achieving excellence in customer satisfaction and optimizing the financial and human resources under their responsibility.

• Joining an international hotel chain

• Continuous training and professional development

• Good working environment

• Possibilities for internal growth

• Employee benefits and discounts (Meliá Rewards

"The world is yours with Meliá"

Discover an endless path at Meliá, where opportunities for growth and development are infinite. Immerse yourself in a journey that will take you to work in various countries and become part of our extensive global family.

• Ensure that all tasks of the reception staff are carried out as needed to facilitate the service.

• Support the Front Office Manager in assigning specific tasks to team members as they arise.

• Ensure that all operations and cash handling are carried out according to policies and procedures.

• Maintain constant communication with the housekeeping department.

• Maintain information regarding prices, rates, special offers, packages, programs, etc., ensuring that all staff are trained in all areas.

• Analyze, investigate, and resolve guest complaints.

• Understand and exceed guest expectations and needs.

• Perform receptionist tasks as necessary to facilitate service.

• Ensure that guests receive a fast and efficient check-in and check-out. Be knowledgeable about the digital Check-In process to assist the guest accordingly.

• Ensure that all guest inquiries or requests are handled in a polite and efficient manner, within acceptable timeframes.

• Ensure that telephone requests from internal and external customers are handled optimally and effectively, provided the hotel does not have a centralized Guest Service Line service.

• Be responsible for maintaining guest profiles to have an accurate source of information regarding each guest's needs and preferences.

• Support, maintain, and enforce the hotel's service standards.

• Ensure the cleanliness, availability, and good working condition of equipment and supplies.

• Support the pricing strategy established by the Revenue team. Maximize hotel sales and revenue by fostering a culture of upselling, promotion of outlets, services, etc.

Knowledge of hotel operations.

Knowledge of hotel management software programs.

Advanced knowledge of the Office package.

Skills in handling complaints and claims.

Effective communication.

Team management and supervision

Service-oriented.

Organization and planning.

Proactivity and innovation.

1–2 years in a similar position in the hotel industry.

At Meliá Hotels International we are committed to equal opportunities between women and men in the workplace, with the support of management and the principles contained in our Human Resources policies. We also care about spreading a corporate culture committed to effective equality throughout the entire workforce, and raising awareness of the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any type of discrimination, especially that related to disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees is fundamental to our success as a global company.

Furthermore, we are committed to the sustainable growth of our sector through a great, socially responsible human team. In this regard, our motto is "Towards a sustainable future, from a responsible present" Thanks to all our collaborators we make this possible.

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