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91,000+ live jobsGuest Service Line Agent - Gran Meliá Fénix
On-site in Madrid·Added today (last checked 26 Oct)
Meliá Hotels
293 open roles
Our summary
- Work mode
- On-site, Madrid
- English
- Required
- Experience
- 2+ years
- Education
- University degree
- Benefits
- Flexible pay plan
Visa options
The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Skills
This job advert was originally written in Spanish.
Requirements
What we're looking for
- Knowledge of hotel management tools.
- Knowledge of telephone service.
- Advanced proficiency in Microsoft Office 365
- Knowledge of hotel operations.
- Service-oriented.
- Ability to work as part of a team.
- Communication skills.
- Problem-solving skills.
- Organization and planning.
- Proactivity and Innovation.
- Attention to detail.
Nice to have
- Minimum of 2 years of experience in a similar position in 4 and 5* hotels
Education & certifications
- Training in Tourism or Hospitality, Marketing, or similar. Languages
Languages
- Local language (depending on the geographical location of the establishment or Guest Service Center) and Advanced English. A third language is valued.
Pay & benefits
What you'll get
- My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
- My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.
What do we offer you?
- Be part of one of the most recognized luxury brands internationally.
- Work in an exclusive environment where excellence and hospitality are our essence.
- Opportunities for professional development and growth within Meliá Hotels International.
- Continuous training and access to high-level learning experiences.
- Corporate benefits and special conditions for employees.
The role
At Gran Meliá Fénix, one of Madrid's most iconic luxury hotels, we are looking to bring on board a Guest Service Line professional who is passionate about service excellence and personalized guest attention. We are looking for a person with a vocation for service, exceptional communication skills, and the ability to anticipate our clients' needs, creating memorable experiences aligned with the standards of an international luxury brand.
What you'll do
- Carrying out the customer service strategy over the established phone line, efficiently managing all guest requests and striving to achieve total guest satisfaction.
- Ensure the customer experience, personalizing their stay, anticipating their needs, and exceeding their expectations.
- Inform and offer services and products to clients via telephone that suit their preferences, both within the hotel and at the destination, applying upselling and cross-selling techniques to optimize the hotel's extra revenue.
- Managing guest incidents, following established protocols.
- To comply with the attributes, standards, and manuals applicable to their department.
- Efficiently using the different departmental management tools necessary for the daily control of operational procedures.
- Reviewing Guest Voice results, ensuring compliance with established improvement plans.
- To place material orders, following the established product guidelines, to ensure the best optimization of economic resources.
About Meliá Hotels
Meliá Hotels International is a Spanish hotel company and one of the world's largest resort hotel chains. Founded in Palma de Mallorca in 1956, the company operates over 350 hotels across more than 40 countries, spanning brands such as Gran Meliá, Meliá, ME by Meliá, Innside by Meliá, and Paradisus. The company is a global leader in the hospitality industry, with a strong focus on leisure and business travel, and is known for its Mediterranean heritage and premium service standards.
Meliá has a very significant presence in Spain, its home market, with a wide network of hotels across the Balearic Islands, the Canary Islands, and the mainland. The company is a major employer in Spain, offering a wide range of roles in hotel operations, food and beverage, and management. For international professionals, Meliá offers opportunities to work in a dynamic, multicultural environment within a leading global hospitality brand, with roles often requiring Spanish language skills and a passion for customer service.
- Industry
- Hotels
- Founded
- 1956
- Employees
- 40,000–50,000
- Headquarters
- Palma de Mallorca, Spain
- In Spain
- Palma de Mallorca, Madrid, Barcelona and 17 more
Good to know if you are moving
- Meliá is a Spanish company, so working there offers a direct path to living and working in Spain, particularly in popular tourist destinations like the Balearic and Canary Islands.
- The company operates a large number of hotels in Spain, providing many job opportunities in various departments such as food & beverage, housekeeping, and front office.
- As a global hotel chain, Meliá has a multicultural workforce, and English is often used in international tourist destinations, making it accessible for non-Spanish speakers.
- The company offers internal mobility and career development opportunities within its extensive portfolio of hotels in Spain and worldwide.
- Many roles, especially in food & beverage and housekeeping, may require Spanish language skills to interact with local staff and guests.
In their own words
About the company & team
"The world is yours with Meliá"
Discover an endless path at Meliá, where opportunities for growth and development are infinite. Immerse yourself in a journey that will take you to work in various countries and become part of our extensive global family.
Additional information
At Meliá Hotels International we are committed to equal opportunities between women and men in the workplace, with the support of management and the principles contained in our Human Resources policies. We also care about spreading a corporate culture committed to effective equality throughout the entire workforce, and raising awareness of the need to act jointly and globally.
We promote our commitment to equality and diversity, avoiding any type of discrimination, especially that related to disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees is fundamental to our success as a global company.
Furthermore, we are committed to the sustainable growth of our sector through a great, socially responsible human team. In this regard, our motto is "Towards a sustainable future, from a responsible present" Thanks to all our collaborators we make this possible.
To protect you and prevent fraud in the selection processes, we invite you to consult our recommendations on the "Protect your candidacy" page.
If you want to be "Very Inspiring People",
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€600