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Guest Experience Coordinator

On-site in Granada·Added 4 days ago (last checked 22 Oct)

Meliá Hotels

286 open roles

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Our summary

Work mode: On-site, Granada
English: Required
Benefits: Flexible pay plan

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The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

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This job advert was originally written in Spanish.

Requirements

Nice to have

Previous experience in hotel reception and team leadership.
Solid knowledge of Opera PMS and check-in/check-out processes.
Fluent level of English (other languages will be valued).
Passion for hospitality and a people-oriented mindset.
Empathy, communication skills, and the ability to motivate and train.
Desire to grow within Meliá and leave your mark on our team.

Pay & benefits

What you'll get

My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

The role

"The world is yours with Meliá"

Discover an endless path at Meliá, where opportunities for growth and development are infinite. Immerse yourself in a journey that will take you to work in various countries and become part of our extensive global family.

The Guest Experience Coordinator fulfills the daily operations of the department, committing to achieving excellence in customer satisfaction.

What you'll do

Comply with the attributes, standards, and manuals that apply to their department, as well as ensure their compliance in the rest of the areas.
Ensure the customer experience, personalizing their stay, anticipating their needs, and exceeding their expectations.
To efficiently use the different guest experience management tools, as well as to stay informed of the Guest Voice results, in line with the established improvement plans.
Manage the digital experience of guests during their stay, according to the global strategy.
Managing guest incidents, following established protocols.
Comply with the Sensory Architecture in the various areas of the hotel, regarding lighting, decoration, aroma, and background music.
To place material orders, following the established product guidelines, to ensure the best optimization of economic resources.

About Meliá Hotels

Meliá Hotels International is a Spanish hotel company and one of the world's largest resort hotel chains. Founded in Palma de Mallorca in 1956, the company operates over 350 hotels across more than 40 countries, spanning brands such as Gran Meliá, Meliá, ME by Meliá, Innside by Meliá, and Paradisus. The company is a global leader in the hospitality industry, with a strong focus on leisure and business travel, and is known for its Mediterranean heritage and premium service standards.

Meliá has a very significant presence in Spain, its home market, with a wide network of hotels across the Balearic Islands, the Canary Islands, and the mainland. The company is a major employer in Spain, offering a wide range of roles in hotel operations, food and beverage, and management. For international professionals, Meliá offers opportunities to work in a dynamic, multicultural environment within a leading global hospitality brand, with roles often requiring Spanish language skills and a passion for customer service.

Industry: Hotels
Founded: 1956
Employees: 40,000–50,000
Headquarters: Palma de Mallorca, Spain
In Spain: Palma de Mallorca, Madrid, Barcelona and 17 more
Website: melia.com

Good to know if you are moving

Meliá is a Spanish company, so working there offers a direct path to living and working in Spain, particularly in popular tourist destinations like the Balearic and Canary Islands.
The company operates a large number of hotels in Spain, providing many job opportunities in various departments such as food & beverage, housekeeping, and front office.
As a global hotel chain, Meliá has a multicultural workforce, and English is often used in international tourist destinations, making it accessible for non-Spanish speakers.
The company offers internal mobility and career development opportunities within its extensive portfolio of hotels in Spain and worldwide.
Many roles, especially in food & beverage and housekeeping, may require Spanish language skills to interact with local staff and guests.

In their own words

Additional information

At Meliá Hotels International we are committed to equal opportunities between women and men in the workplace, with the support of management and the principles contained in our Human Resources policies. We also care about spreading a corporate culture committed to effective equality throughout the entire workforce, and raising awareness of the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any type of discrimination, especially that related to disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees is fundamental to our success as a global company.

Furthermore, we are committed to the sustainable growth of our sector through a great, socially responsible human team. In this regard, our motto is "Towards a sustainable future, from a responsible present" Thanks to all our collaborators we make this possible.

To protect you and prevent fraud in the selection processes, we invite you to consult our recommendations on the "Protect your candidacy" page.

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